Sydney Based Merchant Relationship Manager

1 day ago

Sydney, New South Wales, Australia Global Blue Full time

Role Overview

We are seeking an experienced Sydney Based Merchant Relationship Manager to join our team at Global Blue.

The successful candidate will be responsible for driving Hit Rate & Sales for most Sydney based merchants and ACT, managing Merchant Relationships with existing merchant base, sourcing new opportunities & business for our payment products for POS and eCommerce, and assisting with the management of Key Merchants where required.

Main Responsibilities
  • Strong focus on the management of existing Merchant Relationships to increase Hit Rate, sales & retain business.
  • Training of merchants on DCC and its benefits as required.
  • Finding new business/leads for the business in the region and onboarding new clients.
  • Initiating planned communication processes with Client/merchants and Global Blue.
  • Developing solid relationships with existing merchants as well as potential new clients to Global Blue.
  • Identifying opportunities to grow Hit Rate via incentives and merchant events.
  • Setting and implementing Merchant Incentive Targets as/when required.
  • Supporting Management with Relations for Major Hotel Groups and key retailers.
Main KPIs
  • Achieving Group Hit Rate target monthly.
  • Achieving Quarterly Meeting/training targets as set by the business.
  • Achieving Quarterly assigned individual KPI's as set by the business.
Relates to / Cooperates with

Main Function interactions: Merchants – Management at hotels – GM/HM/RDM/FOM/Front Office staff.

Main cross - Function interactions: Financial Controllers and Finance team/Accounts and Chargeback departments/ IT Managers and support staff where applicable.

Within the business: Reports to – Head of CRM APAC with dotted line to TL Australia / Liaises with team members/Merchant onboarding Team /Customer Care/Service delivery team/Chargebacks team for merchant issues/internal teams for terminal and reporting queries and issues when required.

Requirements
  • Mature candidate with experience in establishing and maintaining client relationships.
  • Minimum of 3 years' industry experience and a track record of proven success.
  • Experience in cold calling viewed favourably.
  • Tertiary qualifications in Business/Marketing/Tourism or Hospitality.
  • Sales Experience in a BDM or Account Management role.
  • Must be an Australian citizen.
Specific Skills and Knowledge
  • Confident with excellent communication skills whilst being professionally presented.
  • Superior customer service experience and ability to resolve any client concerns.
  • Good work ethic and passionate about achieving set targets.
  • Lead generating skills and cold calling (desirable).
  • Strong attention to detail and highly organised.
  • Ability to meet deadlines and work with minimal supervision.
  • Call Cycle management.
  • Ability to present and deliver training to small and large groups.
  • Capable of dealing with different levels of management.
  • Strong trouble shooting skills and calm under pressure.
  • Prepared to go the extra mile – not afraid of hard work.

$80,000 - $120,000 per annum

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