Customer Relationship Manager

2 weeks ago

Sydney, New South Wales, Australia Global Blue Full time

At Global Blue, we are looking for a seasoned professional to drive relationships and revenue growth for our merchants in Sydney and the ACT.

Main Responsibilities

  • Manage existing merchant relationships to increase hit rate, sales, and retain business.
  • Source new opportunities and business for our payment products for POS and eCommerce.
  • Assist with the management of key merchants where required.
  • Develop solid relationships with existing merchants as well as potential new clients to Global Blue.
  • Identify opportunities to grow hit rate via incentives and merchant events.

Main KPIs

  • Achieve group hit rate target monthly.
  • Achieve quarterly meeting/training targets as set by the business.
  • Achieve quarterly assigned individual KPIs as set by the business.

Requirements

  • Mature candidate with experience in establishing and maintaining client relationships.
  • Minimum of 3 years’ industry experience and a track record of proven success.
  • Experience in cold calling viewed favourably.
  • Tertiary qualifications in Business/Marketing/Tourism or Hospitality
  • Sales experience in a BDM or account management role.
  • Must be an Australian citizen.

Key Skills

  • Confident with excellent communication skills whilst being professionally presented.
  • Superior customer service experience and ability to resolve any client concerns.
  • Good work ethic and passionate about achieving set targets.
  • Lead generating skills and cold calling (desirable).
  • Strong attention to detail and highly organised.
  • Ability to meet deadlines and work with minimal supervision.

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