Sydney Relationship Manager

2 weeks ago

Sydney, New South Wales, Australia Global Blue Full time

Job Overview

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We are seeking a skilled Sydney Relationship Manager to join our team at Global Blue. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with merchants in the Sydney area.

About the Role

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  • Your primary focus will be on driving hit rate and sales for our merchant base in Sydney and the ACT region.
  • You will manage existing merchant relationships to increase hit rate, sales, and retention.
  • You will source new opportunities and business for our payment products for POS and eCommerce.
  • Assist with the management of key merchants where required.

Main Responsibilities

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  • You will have a strong focus on managing existing merchant relationships to increase hit rate, sales, and retention.
  • You will train merchants on DCC and its benefits as required.
  • You will find new business/leads for the business in the region and onboard new clients.
  • You will initiate planned communication processes with clients/merchants and Global Blue.
  • You will develop solid relationships with existing merchants as well as potential new clients to Global Blue.
  • You will identify opportunities to grow hit rate via incentives and merchant events.
  • You will set and implement merchant incentive targets as/when required.
  • You will support management with relations for major hotel groups and key retailers.

Main KPIs

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  • Achieve group hit rate target monthly.
  • Achieve quarterly meeting/training targets as set by the business.
  • Achieve quarterly assigned individual KPIs as set by the business.

Working Relationships

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You will interact with:

Merchants – Management at hotels – GM/HM/RDM/FOM/Front Office staff

Cross-function interactions:

Financial Controllers and Finance team/Accounts and Chargeback departments/IT Managers and support staff where applicable.

Reports to Head of CRM APAC with dotted line to TL Australia/Liaises with team members/Merchant onboarding Team/Customer Care/Service delivery team/Chargebacks team for merchant issues/internal teams for terminal and reporting queries and issues when required.

Requirements

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  • Mature candidate with experience in establishing and maintaining client relationships.
  • Minimum of 3 years' industry experience and a track record of proven success.
  • Experience in cold calling viewed favourably.
  • Tertiary qualifications in Business/Marketing/Tourism or Hospitality.
  • Sales Experience in a BDM or Account Management role.
  • Australian citizenship is mandatory.

Key Skills

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  • Confident with excellent communication skills whilst being professionally presented.
  • Superior customer service experience and ability to resolve any client concerns.
  • Good work ethic and passionate about achieving set targets.
  • Lead generating skills and cold calling (desirable).
  • Strong attention to detail and highly organised.
  • Ability to meet deadlines and work with minimal supervision.
  • Call Cycle management.
  • Ability to present and deliver training to small and large groups.
  • Capable of dealing with different levels of management.
  • Strong trouble shooting skills and calm under pressure.
  • Prepared to go the extra mile – not afraid of hard work.

Compensation and Benefits

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The estimated salary range for this position is $70,000 - $90,000 per annum, depending on experience.

Global Blue offers a dynamic and supportive work environment, professional development opportunities, and a competitive compensation package.

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