Health Merchant Payment Specialist Sydney

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
About the Role

This is a challenging and rewarding opportunity to join the Commonwealth Bank of Australia as a Health Merchant Payment Specialist. As a key member of the Health Centre of Excellence team, you will play a critical role in ensuring the financial wellbeing of business customers within the Health Industry.

Reporting to the Senior Manager Transaction Banking, you will represent CommBank Health and our 'Pay and Get Paid' product ecosystem in the national market. Your primary focus will be on connecting with customers by phone and email, quickly establishing trust and building value.

Key Responsibilities
  • Prioritise your pipeline daily for maximum efficiency.
  • Understand complex requirements and help create custom solutions.
  • Maintain current knowledge of the CommBank product ecosystem and how this may help customers to further grow their businesses.
  • Create a great first impression for prospective CommBank merchants by using storytelling, case studies and other materials to inspire them about how CommBank could benefit their businesses.
  • Represent CommBank Health and our 'Pay and Get Paid' product ecosystem in the national market.
  • Develop commercially sound business cases across a wide variety of use-cases as well as target industries.
  • Keep up-to-date with the latest business, industry and product trends.
What We're Looking For
  • Previous customer service experience and exceptional customer service skills.
  • Finance experience or an interest in banking.
  • Ability to build and maintain customer relationships.
  • Ability to handle customer complaints in a professional and efficient manner.
  • Strong risk mindset and proactive approach to development.
Roster and Workplace

The role operates on a rotating roster which operates between the hours of Monday – Friday, 8:00am – 8:00pm. Initial 5 weeks classroom training in South Eveleigh will be followed by a 3 month period working from the office, with options to work from home after 3 months provided all performance expectations are met.

This is a challenging and rewarding opportunity to join the Commonwealth Bank of Australia as a Health Merchant Payment Specialist. As a key member of the Health Centre of Excellence team, you will play a critical role in ensuring the financial wellbeing of business customers within the Health Industry.

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