Customer Experience Liaison

1 month ago


Perth, Western Australia TSA Group Full time
Job Summary

a Customer Service Officer role with TSA Group - Australia, supporting Services Australia in their mission to provide essential payments and services to Australians.

This position involves working in a dynamic team, helping customers with diverse needs, and utilizing problem-solving skills to create positive experiences.

About the Position
  • Represent Services Australia in our Tier 1 Digital Support team, ensuring seamless customer interactions.
  • Participate in comprehensive, paid training to develop necessary skills and knowledge.
  • Utilize self-service portals to assist customers in finding relevant information and resources.
  • Build connections with customers, addressing their concerns and delivering empathetic support.
  • Apply creative problem-solving skills to resolve complex issues, ensuring customer satisfaction.
Requirements
  • Integrity: Demonstrate respect, honesty, and authenticity in all interactions.
  • Tech-savviness and effective communication: Navigate multiple systems and communicate clearly with customers.
  • Drive and resilience: Thrive in a fast-paced environment, adapting to new challenges and situations.
  • Empathy and compassion: Provide genuine support to customers, prioritizing their needs and well-being.
  • Availability: Work within our rotating roster, Monday to Friday, 7 am - 7 pm.
  • Location: Full-time role at our office at 31 Troode St. West Perth, near City West Train Station.


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