Customer Experience Liaison
1 month ago
a Customer Service Officer role with TSA Group - Australia, supporting Services Australia in their mission to provide essential payments and services to Australians.
This position involves working in a dynamic team, helping customers with diverse needs, and utilizing problem-solving skills to create positive experiences.
About the Position- Represent Services Australia in our Tier 1 Digital Support team, ensuring seamless customer interactions.
- Participate in comprehensive, paid training to develop necessary skills and knowledge.
- Utilize self-service portals to assist customers in finding relevant information and resources.
- Build connections with customers, addressing their concerns and delivering empathetic support.
- Apply creative problem-solving skills to resolve complex issues, ensuring customer satisfaction.
- Integrity: Demonstrate respect, honesty, and authenticity in all interactions.
- Tech-savviness and effective communication: Navigate multiple systems and communicate clearly with customers.
- Drive and resilience: Thrive in a fast-paced environment, adapting to new challenges and situations.
- Empathy and compassion: Provide genuine support to customers, prioritizing their needs and well-being.
- Availability: Work within our rotating roster, Monday to Friday, 7 am - 7 pm.
- Location: Full-time role at our office at 31 Troode St. West Perth, near City West Train Station.
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