Customer Experience Liaison Specialist

7 days ago


Perth, Western Australia ABN Group Full time
About ABN Group

ABN Group is a pioneer in the building, property, and finance industries with almost 45 years of experience. Our market-leading companies have crafted over 90,000 homes, ranging from first homes to luxury residences.

The Role

As a Customer Experience Coordinator, you will provide an exceptional customer experience to our valuable customers throughout their building journey. You will be their first point of contact, fielding their queries and providing regular updates.

Main Responsibilities:
  • Guide and support our customers, ensuring they are well informed throughout each stage of their building journey
  • Handle and respond to all customer queries positively and efficiently
  • Liaise with internal stakeholders to seek information for customer queries and updates
  • Ensure accuracy of all documentation and progress information is up to date
  • Manage time frames throughout the customer building journey
  • Work towards individual and team KPIs
  • Coordinate required customer meetings with relevant stakeholders
Your Qualifications

We're looking for a collaborative team player with a positive attitude and a passion for providing an amazing customer experience. Our ideal candidate has a natural ability to build great relationships with our customers and guide them through their building journey.

Benefits

Our employee benefits include:

  • In-House Discounts: Exclusive discounts to enjoy
  • Flexibility: Work arrangements tailored to support your work-life balance
  • Career Growth: Opportunities to elevate your career within a thriving organization
  • Wellness Focus: Dedicated programs to nurture your well-being
  • Health Coverage: Access discounted private health insurance
  • Parental Leave: Paid leave for both primary and non-primary carers


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