Customer Experience Liaison

6 days ago


Perth, Western Australia ABN Group Full time

About ABN Group

We are a pioneering force in the building, property, and finance industries, crafting over 90,000 homes for thousands in Western Australia and Victoria.

Our companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've built a family of 1,900+ employees and 3,000+ subcontractors bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.

The Role: Customer Experience Coordinator

You will be the first point of contact for our valuable customers throughout their building journey, guiding them through each stage with regular updates.

  • Guide and support customers to ensure they are well-informed
  • Handle customer queries positively and efficiently
  • Liaise with internal stakeholders to seek information for customer queries and updates
  • Ensure accuracy of documentation and progress information
  • Manage time frames throughout the building journey

Key Responsibilities

- Coordinate required customer meetings with relevant stakeholders

- Work towards individual and team KPIs

You

A collaborative team player with a positive attitude and passion for delivering exceptional customer experiences is needed for this role. Our Coordinators have a natural ability to build great relationships with customers and guide them through their building journey.

Resilience, empathy, and effective communication skills are essential to ensure our customers are heard and kept informed.

Experience working in residential construction is desirable, but we can teach you everything you need to know during onboarding. Your organisational and time management skills must be top-notch due to the fast-paced nature of this role.

Benefits

  • In-House Discounts: Enjoy exclusive discounts
  • Flexibility: Tailored work arrangements for work-life balance
  • Career Growth: Opportunities to elevate your career within our thriving organization
  • Wellness Focus: Dedicated programs to nurture your well-being
  • Health Coverage: Access discounted private health insurance
  • Parental Leave: Paid leave for both primary and non-primary carers

Salary: $60,000 - $80,000 per annum (dependent on experience)



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