Customer Service Liaison

13 hours ago

Perth, Western Australia Talent Right Full time

Talent Right is excited to partner with ADP Store Fixtures to find a highly skilled Customer Service Liaison. This pivotal role requires exceptional customer service skills while supporting office operations, making it ideal for a proactive professional eager to enhance customer satisfaction and operational efficiency.

About the Company

ADP Store Fixtures, based in Perth, is a leader in the commercial fit-out and shopfitting industry. Known for meeting deadlines, simplifying processes, and fostering lasting partnerships, ADP is committed to providing innovative, customer-focused solutions that drive continuous improvement.

The Role: Customer Service Liaison

This customer-centric position involves handling customer service inquiries, trade counter orders, and providing essential administrative support. Approximately 70-80% of the role involves customer-facing responsibilities, with the remainder dedicated to financial and office administration.

  • Serve as the primary point of contact for customers, managing phone calls, emails, and in-person trade counter visits.
  • Process customer orders, returns, and payments accurately and efficiently.
  • Access tracking systems to update customers on order and freight status.
  • Support financial tasks, including payment reconciliation, invoicing, and following up on overdue accounts.
  • Oversee general office duties, such as filing, booking travel, and coordinating supplier services.
  • Collaborate with the sales and operations teams to streamline processes and enhance service delivery.

Key Responsibilities

We are seeking an experienced professional with:

  • Proven experience in customer service, ideally in a B2B or project-based environment.
  • Strong administrative skills with the ability to manage payments and reconciliations effectively.
  • Excellent communication and problem-solving skills, with a customer-first mindset.
  • Tech-savvy and comfortable using tracking systems and office management tools.
  • Highly organized, with strong multitasking and time management abilities.

What We Offer

In this role, you will enjoy a collaborative and supportive work environment focused on growth and excellence. You will have the opportunity to play a key role in enhancing customer satisfaction and operational success.

How to Apply

Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

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