Customer Service Liaison Specialist

3 hours ago


Perth, Western Australia Rentokil Initial Full time

Rentokil Initial is a leading global business with operations in 66 countries and a workforce of approximately 38,000 colleagues. The company offers a range of learning and development programs to enhance the skills of its employees.

We are seeking a Customer Service Liaison Specialist to join our team in Perth on a full-time basis. This role will involve utilizing your previous customer service experience to build relationships with customers, communicate effectively, and make outgoing calls to organize new jobs and foster ongoing customer excellence.

The core responsibilities of this position include:

  • Processing purchase orders
  • Liaising with customers on a daily basis
  • Efficiently processing enquiries and proactively resolving client issues
  • SUPPORTING THE CUSTOMER SERVICES, SALES AND SERVICES TEAM AND OPERATIONS TEAM TO ACHIEVE TARGETS AND DELIVERABLES
  • Making outgoing calls to our existing client database to promote our products and services
  • Coordinating, scheduling, and processing jobs through internal software
  • Processing and approving invoices for customers through internal software
  • BUILDING AND MAINTAINING RELATIONSHIPS WITH CUSTOMERS AND SUPPLIERS

The successful candidate must have:

  • Previous working experience in a similar role (customer service/administration/reception and support)
  • High attention to detail and excellent organizational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task, and work autonomously
  • Outstanding verbal and written communication skills
  • Able to love working in a team environment
  • Experience using Ariba would be an advantage

The estimated salary for this position is $50,000 - $65,000 per annum, depending on experience. The successful candidate must also pass a Pre-employment medical, drug & alcohol screen as well as background checks.



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