Customer Service and Sales Liaison

2 days ago

Perth, Western Australia Amana Living Full time

At Amana Living, we are seeking an exceptional Customer Service and Sales Liaison to join our team. As a key member of our corporate office in Subiaco, you will be the first point of contact for potential clients and their families seeking information or assistance regarding our services.

This is a casual opportunity working on average 4 days per week (8:30am-4:30pm) from our Subiaco corporate office. The successful candidate will have proven exceptional customer service experience, being responsible for identifying the service needs required and best matching the enquiry to the appropriate Amana Living service.

About the Role
  • You will respond to all incoming enquiries regarding Amana Living services available, in a professional, timely, effective and efficient manner ensuring client satisfaction is maintained.
  • You will redirect incoming calls to the most appropriate Service Stream Customer Service Coordinator to ensure a timely response.
  • You will proactively drive business sales and seek out opportunities to promote the services available within Amana Living to both current and potential clients and assist them in selecting those that are best suited to their needs.
  • You will document accurately and in a timely manner, significant information and details from client interactions in the Customer Relationship Management system (CRM) and redirect to the appropriate team member as required.
  • You will establish, develop and maintain active relationships with current clients and prospective clients to assist in generating new business for Amana Living products/services.
  • You will follow up with any clients that haven't progressed to the handover point, to ensure admissions are maximised.
About You
  • The successful candidate will have excellent communication skills and the ability to understand and communicate financial information and concepts effectively.
  • You will have effective time management and problem-solving skills, sensitivity to issues of confidentiality, gender, cultural diversity, disability and age in dealing with a wide variety of client groups.
  • You will have well-developed written and verbal communication skills and be able to manage emotional or distressed customers in a supportive manner.
What We Offer
  • A competitive salary package estimated at $60,000 - $80,000 per year depending on experience.
  • Salary packaging benefits up to $18,550.
  • Continued superannuation contribution for employees who are on paid parental leave.
  • Health and wellbeing programs.
  • Ongoing training and development to keep your skills growing.
  • Access to our Employee Assistance Program.

Amana Living values diversity and welcomes applicants from all backgrounds. If you are interested in this role and meet the essential criteria, please submit your application. Amana Living reserves the right to close this position prior to the closing date.

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