Customer Experience Ambassador

3 weeks ago


Melbourne, Victoria, Australia Grupo Mantra Full time

At Peppers Docklands, a 5-star hotel situated in Melbourne's vibrant Docklands district adjacent to Marvel Stadium, we're dedicated to delivering exceptional service and creating memorable experiences for our guests.

As a key member of our Front Office Team, you'll be the face of our property, responsible for ensuring seamless interactions from check-in to departure.

We're seeking an individual with excellent communication skills, a passion for delivering outstanding customer service, and a positive attitude that will make both colleagues and guests smile. If you're results-driven, enjoy working under pressure, and thrive in a fast-paced environment, we'd love to hear from you

Responsibilities will include:

  • Delivering exceptional service to guests, responding promptly to their needs and resolving any issues efficiently
  • Serving as the primary point of contact for visitors, providing local information and recommendations to enhance their experience
  • Maintaining accurate guest records, handling room assignments, and facilitating smooth check-ins and check-outs

In return, you can expect:

  • A competitive salary of AU$60,000 - AU$80,000 per annum, commensurate with your experience
  • A dynamic work environment that encourages collaboration and growth opportunities
  • The chance to build a rewarding career in hospitality, developing your skills and expertise in customer service, team leadership, and conflict resolution

If you're passionate about delivering exceptional customer experiences and are eager to join a motivated and vibrant team, please submit your application today.



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