Customer Experience Ambassador

2 weeks ago

Melbourne, Victoria, Australia Marriott Full time

Unlock a Rewarding Career at W Melbourne

We are seeking a talented and dynamic individual to join our team as a Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

About the Role

This is an exciting opportunity to join a luxury hotel in the heart of Melbourne's CBD. Our hotel offers a unique and dynamic work environment, with a focus on innovation and excellence. As a Customer Experience Ambassador, you will have the opportunity to work with a diverse range of guests and colleagues, and to develop your skills and expertise in customer service and hospitality.

Key Responsibilities

  • Serve food and beverages to guests with a smile and a passion for excellence
  • Set tables according to event type and service standards
  • Answer questions about menu selections and provide recommendations
  • Communicate with the kitchen regarding menu questions, wait times, re-cook orders, and product availability
  • Relay additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Record transactions in the MICROS system at the time of order
  • Check in with guests to ensure satisfaction with each food course and beverage
  • Maintain cleanliness of work areas, china, glass, etc., throughout the day
  • Complete opening & closing duties, including restocking items and turning off lights
  • Present physical and accurate checks to guests and process payments
  • Ensure uniform and personal appearance are clean and professional
  • Anticipate and address guests' service needs
  • Communicate with clear and professional language
  • Develop and maintain positive working relationships with colleagues
  • Support the team to reach common goals
  • Listen and respond appropriately to the concerns of other team members

Requirements and Qualifications

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also need to be highly organized and able to multitask, with a strong attention to detail and a commitment to excellence. A current Victorian RSA is essential for this role.

Salary and Benefits

The salary for this role is estimated to be around $65,000 per year, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including:

A comprehensive training program to help you develop your skills and expertiseOngoing support and mentorship from our experienced teamThe opportunity to work in a dynamic and innovative environmentA fun and supportive team cultureCompetitive salary reviews every JulyPrime location in the heart of Melbourne's CBDExclusive discounts on food and beverages at W Melbourne35% off global room night discounts from Marriott InternationalTake Care initiatives and community service projectsAward-winning workplace with two hatted restaurants and award-winning event spacesEmployee referral bonus

About Us

We are a place to experience life, where we ignite curiosity and expand worlds. We are constantly inspired by new faces and new experiences. Our mission is to bring our guests' passions to life through our Whatever/Whenever service philosophy. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. By joining us, you become part of a portfolio of brands with Marriott International, where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Customer Experience Ambassador

    2 weeks ago

    Melbourne, Victoria, Australia Vicinity Centres Full time

    At Vicinity Centres, we are seeking an exceptional Customer Experience Ambassador to join our team during the peak season. This is a fantastic opportunity for someone who is passionate about delivering outstanding customer service and creating memorable experiences for our guests.Job OverviewWe are looking for a highly skilled and experienced individual to...

  • Customer Experience Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Woolworths Group Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. This role is perfect for those who enjoy working in a fast-paced environment and providing exceptional service to customers.

  • Customer Experience Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Wyndham Destinations Full time

    We are seeking a highly motivated and enthusiastic Customer Experience Ambassador to join our team at Wyndham Destinations.As a Customer Experience Ambassador, you will be responsible for delivering exceptional customer service to our guests and owners, providing them with a memorable experience that will keep them coming back. Your warm smile and welcoming...

  • Customer Experience Ambassador

    1 month ago

    Melbourne, Victoria, Australia Vicinity Centres Full time

    Role OverviewThe Customer Experience Ambassador represents the Vicinity Centres brand, ensuring a seamless and exceptional experience for customers. Key responsibilities include providing in-centre communication, coordination, and information services.Key RequirementsTo be successful in this role, you will have demonstrated customer service skills with...

  • Customer Experience Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Colliers Full time

    Discover a dynamic career opportunity at Colliers, a leading global real estate services company. About UsWe are enterprising professionals who embody a culture of service excellence and collaboration. Our people are passionate about empowering clients, colleagues, and communities to succeed. Job OverviewThis role is based in Melbourne's inner suburbs,...

  • Customer Experience Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Probe CX Full time

    Company OverviewProbe CX is a leading organization dedicated to providing exceptional customer experiences. Our team of professionals works tirelessly to ensure that every interaction with our customers is positive and memorable.SalaryThe estimated salary for this position is $80,000 - $110,000 per annum, commensurate with experience and qualifications.Job...

  • Customer Experience Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia Osborne Richardson Full time

    Osborne Richardson is proud to partner with a leading Australian grocery company, seeking an exceptional Customer Experience Ambassador to drive customer satisfaction and loyalty.This role offers the opportunity to join a dynamic team and contribute to the growth of the business by delivering an outstanding customer experience. As a key member of the team,...

  • Customer Experience Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Ovolo Group Full time

    Are you passionate about delivering exceptional customer experiences? We are seeking a talented Customer Experience Ambassador to join our dynamic team at Ovolo Group in Australia, Hong Kong, and Indonesia. This part-time role offers a unique opportunity to shine in a brilliant team environment, bringing your personality and sense of fun to work.We're...

  • Customer Experience Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia inchcape Full time

    About the RoleWe are seeking a skilled Customer Experience Ambassador to join our team in Subaru Berwick. As an integral part of our retail journey, you will be responsible for delivering exceptional customer experiences, ensuring that our customers receive personalized solutions that meet their unique needs.Your key responsibilities will include:Gaining...

  • Customer Experience Ambassador

    2 weeks ago

    Melbourne, Victoria, Australia Zap Full time

    We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Ambassador at Zap Fitness 24/7 in Geelong.About the RoleThis part-time role involves driving an exceptional member experience and building key stakeholder relationships with members. The successful candidate will be responsible for delivering high-end...

  • Customer Experience Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia Easygo Full time

    About UsEasygo is a leading provider of online services to top brands in the iGaming industry. With a strong presence in Melbourne, we offer a dynamic work environment that fosters growth and collaboration.SalaryThe estimated salary for this position is AU$60,000 - AU$80,000 per annum, depending on experience.Job DescriptionWe are seeking a Customer...

  • Corporate Experience Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Hub Australia Full time

    Job OverviewWe're seeking a skilled Corporate Experience Ambassador to energize our Melbourne Hub. This role offers an exceptional opportunity for those transitioning from hospitality and customer service roles into a corporate environment.This is a Monday to Friday corporate job, allowing you to have your weekends free for personal pursuits.

  • Airport Experience Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia Virgin Australia Full time

    At Virgin Australia, we're seeking exceptional individuals to fill the role of Airport Experience Ambassadors in Melbourne Airport.We pride ourselves on being an airline that's always done things a little differently. Our focus is on providing authentic experiences that put our guests at the heart of everything we do.This includes creating a seamless journey...

  • Customer Service Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia Woolworths Group Full time

    Customer Service Ambassador">At Woolworths Group, we're passionate about delivering exceptional customer experiences. As a Customer Service Ambassador, you'll play a key role in ensuring our customers receive the best possible service when shopping online.We're seeking an enthusiastic and flexible individual to join our team, working Sunday 14:00-17:00,...

  • Customer Experience Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Hyatt Full time

    At Hyatt, we pride ourselves on delivering exceptional experiences for our guests. As a Customer Experience Ambassador on the front desk at Grand Hyatt Melbourne, you will play a vital role in ensuring that every guest feels welcome and valued.About the RoleThis is an exciting opportunity to join a dynamic team of hospitality professionals who share a...

  • Customer Service Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Grupo Mantra Full time

    At Grupo Mantra, we're committed to delivering exceptional guest experiences.We're seeking a motivated and passionate Customer Service Ambassador to join our Front Office Team.The ideal candidate will be responsible for:Delivering service excellence from check-in to check-out and everywhere in between.Completing various front office tasks, ensuring every day...

  • Customer Service Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Vicinity Centres Full time

    Role PurposeThe Customer Service Ambassador plays a vital role in delivering exceptional customer experiences within our centres.This involves providing prompt, friendly, and informative services to ensure our guests have an enjoyable and hassle-free experience.

  • Destination Experience Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia Wyndham Destinations Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Destination Experience Ambassador at Wyndham Destinations. In this role, you will be the first point of contact for our guests and owners, providing exceptional service and ensuring a seamless check-in experience.As a key member of our resort operations team, you will...

  • Customer Service Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia Accorhotel Full time

    About the RoleWe are seeking a highly skilled Customer Service Ambassador to join our team at Accorhotel. As a key member of our guest relations team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel valued and cared for throughout their stay.

  • Client Experience Ambassador

    12 hours ago

    Melbourne, Victoria, Australia Van Cleef & Arpels Full time

    The Client Experience Ambassador role is an exciting opportunity to join one of the leading luxury companies in Australia and deliver an exceptional client experience.About UsVan Cleef & Arpels is a Maison where employee career development is at the heart of our ambition. Upon arrival, you will be immersed in our enchanting world with trainings on our...