Customer Experience Ambassador
4 days ago
Easygo is a leading provider of online services to top brands in the iGaming industry. With a strong presence in Melbourne, we offer a dynamic work environment that fosters growth and collaboration.
SalaryThe estimated salary for this position is AU$60,000 - AU$80,000 per annum, depending on experience.
Job DescriptionWe are seeking a Customer Experience Ambassador to join our team in Melbourne. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through chat support. You will respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
Main Duties:
- Provide chat support to customers in English and Portuguese
- Resolve customer complaints and issues
- Keep up-to-date with product information and company policies
- Maintain customer data and communicate effectively with internal teams
- Continuously strive to improve the customer experience
Required Skills and Qualifications:
- Fluency in English and Portuguese
- Excellent communication and problem-solving skills
- Ability to work a 24/7 shift pattern across 365 days
- Desirable: Sports & Gambling knowledge, Cryptocurrency knowledge, proficiency in Google Suite and other tools
Benefits:
- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Paid volunteer day
- Daily catered breakfast
- Massage Wednesdays
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables, table tennis, and gaming consoles
At Easygo, we believe that the unique contributions of everyone at our company are the driver of our success. We are committed to providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.
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