Customer Service Representative

7 days ago

Darwin, Northern Territory, Australia Allianz Popular SL. Full time

About Allianz Popular SL.

We're a leading insurance and asset management company, proud of our diverse workforce and commitment to customer focus, reliability, and teamwork. Our Contact Centre team provides excellence in sales and service to our Direct Customers, with a strong inclusive team culture and excellent training and development programs.

Job Summary:

We're seeking a Customer Service Specialist to join our team, utilizing strong customer service skills when speaking with new and existing customers about our products. As a key member of our team, you'll be responsible for delivering excellence in customer service, assisting with customer inquiries, and managing inbound calls within set SLAs.

Key Responsibilities:

  • Customer Service: Deliver exceptional customer experiences, ensuring positive customer outcomes and achieving customer service and quality targets.
  • Customer Inquiries: Assist with customer inquiries, providing policies and following internal processes to achieve customer service and quality targets.
  • Call Management: Manage inbound calls within set SLAs, following company standards to achieve positive customer outcomes.
  • Customer Insights: Understand customer insights and feedback, always acting in the best interest of our customers.
  • Compliance: Ensure compliance with all regulatory, legislative, and internal compliance obligations.

About You:

  • Customer Service Experience: Proven experience working in a fast-paced customer service role, delivering excellent customer outcomes.
  • Contact Centre Experience: Contact Centre experience is highly desirable but not essential.
  • Resilience: Resilience in dealing with complex situations and clients under distress.
  • Technical Proficiency: Demonstrated evidence of technical proficiency with systems, software, databases, reporting, and communication tools.
  • Communication Skills: Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

What's on Offer:

  • Team Environment: Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • Work-Life Balance: A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • Professional Development: Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Employee Benefits: Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Financial Wellness: Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme.
  • Employee Share Purchase Program: The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

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