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Customer Service Representative

2 months ago

Darwin city centre, Northern Territory, Australia Betfair Full time
{"title": "Customer Service Representative", "description": "Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our Customer Service team at Betfair Australia. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a fair and timely manner
  • Provide accurate and up-to-date information on our products and services
  • Work collaboratively with the team to achieve customer satisfaction and loyalty

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of customer service principles and practices

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A fun and inclusive team culture

At Betfair, we are committed to providing our customers with an exceptional experience. If you are a customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.", "requirements": "Requirements

To be successful in this role, you will need to possess the following skills and qualities:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of customer service principles and practices

Additionally, you will need to be able to:

  • Work collaboratively with the team to achieve customer satisfaction and loyalty
  • Provide accurate and up-to-date information on our products and services
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a fair and timely manner

We are looking for a candidate who is passionate about delivering excellent customer service and is committed to providing a positive experience for our customers.", "benefits": "Benefits

We offer a range of benefits to our employees, including:

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A fun and inclusive team culture

We are committed to providing our employees with the tools and resources they need to succeed in their roles and to achieve their career goals.", "culture": "Culture

We are a dynamic and supportive team that is passionate about delivering excellent customer service. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and innovation.

We are committed to providing our employees with the tools and resources they need to succeed in their roles and to achieve their career goals. We offer a range of benefits and opportunities for career growth and development, and we are proud to be a WORK180 endorsed employer for women.", "contact": "Contact

If you are interested in applying for this role, please click the link below to submit your application.

We look forward to hearing from you", "lang_code": "en-US"}