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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic Customer Service Day Team at Betfair Australia. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Betting Support: Provide accurate and up-to-date information on our betting products and services.
- Relationship Building: Develop and maintain strong relationships with our customers to ensure their satisfaction and loyalty.
- Process Improvement: Collaborate with the team to identify areas for process improvement and implement changes to enhance customer experience.
- Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on customer satisfaction.
- Betting Knowledge: A good understanding of sports betting and the ability to learn and adapt to new products and services.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
- Teamwork: A strong team player with the ability to work collaboratively with colleagues to achieve common goals.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Supportive Work Environment: A supportive and inclusive work environment with a focus on employee well-being.
