Customer Service Representative
15 hours ago
Key Responsibilities:
* Provide exceptional customer service
* Remotely troubleshoot and resolve technical issues
* Log jobs and escalate to cross-functional teams
* Collaborate with other vendors and service providers
* Publish and review knowledge-based articles
Requirements:
* Experience in a customer-centric role
* Top-notch communication skills - both verbal and written
* Passion for working in a collaborative team
* Ability to stay cool, even when under pressure
* Experience working in a call-centre environment (desirable but not essential)
Clearance Requirements:
* Australian citizenship to obtain NT Police Criminal History Check
* Ability to obtain National Police Clearance & Working With Children Check
* Ability to work a 24/7 roster – you will receive a 25% loading on top of your salary
The Kinetic IT Difference:
* We pride ourselves on being a 100% Australian-owned organisation
* Delivering exceptional service that exceeds our customers' expectations
* Recognising our people as the core of our success
* Maintaining our values and culture
About Kinetic IT:
* We are recognised market leaders in the delivery of high-quality technology solutions
* Delivering exceptional service that exceeds our customers' expectations
* Positively contributing to our industry and community
* Focusing on training and developing our employees
Check us out
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