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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team at Betfair Australia. As a key member of our Customer Service Day Team, you will play a vital role in providing exceptional support to our customers, ensuring their betting experience is seamless and enjoyable.
Key Responsibilities- Customer Registration and Education: Assist new customers in registering and educating them on our betting products and services.
- Betting Support: Provide accurate and efficient betting information, complete bet placement on behalf of customers, and respond promptly to customer queries via phone and email.
- Team Collaboration: Work closely with the team to ensure procedures are documented and up-to-date, and assist with processing customer KYC checks.
- Product Knowledge: Continuously update knowledge on our betting products and services to provide expert advice to customers.
- Relationship Building: Establish and develop relationships with current and prospective customers through outbound calls.
- Customer Service Experience: Proven experience in providing exceptional customer service in a fast-paced environment.
- Communication Skills: Excellent written and verbal communication skills, with the ability to clearly and concisely communicate with customers.
- Attention to Detail: High level of attention to detail, with the ability to effectively prioritize tasks and manage multiple customer queries.
- Availability: Availability to work out-of-hours shifts and weekends, as required.
- Computer Literacy: Strong computer literacy and familiarity with MS Office applications.
- Personal and Professional Development: Opportunities for personal and professional growth, including internal leadership development programs and self-chosen learning opportunities.
- Wellbeing Initiatives: Access to employee assistance programs and supportive wellbeing initiatives.
- Diversity and Inclusion: A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment.
