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Customer Service Representative

2 months ago


Darwin city centre, Northern Territory, Australia Betfair Full time

We are seeking a highly motivated and energetic Customer Service Representative to join our dynamic Customer Service Day Team at Betfair Australia. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our valued customers.

About the Role

This is a fantastic opportunity to join a leading online sports betting exchange platform and be part of a team that is revolutionizing the way people bet. As a Customer Service Representative, you will be the face of our company, and your primary responsibility will be to provide timely and effective support to our customers through various channels.

Key Responsibilities

  • Provide exceptional customer service and support through various channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer transactions and resolve any related issues.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and provide accurate information to customers.
  • Meet or exceed customer service metrics and targets.

Requirements

To be successful in this role, you will need to have:

  • A passion for customer service and a commitment to delivering exceptional experiences.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Knowledge of customer service principles and practices.
  • Ability to work independently and as part of a team.

What We Offer

At Betfair, we offer a range of benefits and opportunities to support your career growth and well-being. These include:

  • Tailored leave options and flexible working arrangements.
  • A commitment to diversity, equity, and inclusion.
  • Supportive wellbeing initiatives and access to employee assistance programs.
  • Opportunities for professional development and career advancement.
  • A generous bonus scheme and recognition program.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].