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Customer Service Representative

2 months ago

Darwin, Northern Territory, Australia Betfair Australia Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our dynamic Customer Service Day Team at Betfair Australia.

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via various channels
  • Assist customers with placing bets and resolving any issues that may arise
  • Work collaboratively with the team to achieve sales and customer satisfaction targets
  • Stay up-to-date with product knowledge and provide accurate information to customers
  • Identify and escalate any customer complaints or issues to the relevant teams
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and provide support to colleagues
  • Strong problem-solving skills and ability to think critically
  • High level of attention to detail and accuracy
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A fun and inclusive team culture