Application Support Specialist
10 hours ago
We are seeking an experienced Application Support Specialist to join our team at Randstad Digital. As an Application Support Specialist, you will be responsible for providing support and administration of key corporate on premise and cloud based applications, including Oracle Cloud Fusion ERP and HCM.
Key Responsibilities:- Provide all levels of support for end users of business applications, including Oracle Cloud Fusion ERP and Oracle Cloud Fusion HCM systems
- Manage service desk tickets and allocate to support person/group
- Identify opportunities for process improvement and internal efficiencies through continuously improving corporate systems
- Create and develop templates to share updates and information with users
- Provide technical administration, compliance, license monitoring and support of business applications
- Configure approvals, workflows, design and configure security roles within Oracle
- Ensure exceptions/error reports are investigated and communicated in a timely manner
- Monitor and resolve scheduled integrations issues
- Assist with the implementation and/or upgrade of systems
- Configure and manage data integration and transformation
- Proactively engage with customers and vendors to ensure business applications meet business requirements
- Maintain vendor relationships to ensure rapid resolution of issues
- Gather and analyse information to ensure business application proposals are appropriate
- Continuously improve by capturing and analysing business and application data
- Develop and maintain system documentation, user training materials and process maps
- Act as the technical point of contact for business users
To be successful in this position, you will be an experienced Applications Support Analyst with solid experience supporting enterprise business applications on premise and cloud based such as Oracle Cloud Fusion ERP and HCM. Excellent customer service and problem solving skills are a must.
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