Application Support Specialist
2 days ago
Job Title: Application Support Specialist
Location: Melbourne
Contract Length: 12 Months renewable
Primary Technology: Siebel
Job Description:
We are seeking a talented professional to join our team as an Application Support Specialist. In this role, you will collaborate with cross-functional teams to deliver and support critical business applications. Your primary responsibility will be to identify and resolve application issues, working closely with clients to restore services as soon as possible.
Key Responsibilities:
- Collaborate with cross-functional teams to troubleshoot and resolve application issues
- Perform root cause analysis and implement corrective actions
- Develop and maintain technical documentation
- Participate in on-call rotation to provide 24/7 support
- Identify opportunities for process improvement and automation
- Monitor the performance of all applications, infrastructure, and their associated data services
- Serve as a subject matter advisor for supported applications for the Application Development team
- Adhere to the client's IT delivery standards, procedures, and runbooks for supporting applications
- Perform continuous improvement activities
- Release and Deployment Management
Job Qualifications:
- Java, J2EE technologies, Greenplum Database, PostgreSQL
- Working knowledge of integration technologies like MQ, REST, API-based integration, etc.
Preferred Skills:
- Understanding of AWS and/or Azure cloud platforms
- Understanding of application monitoring tools and technologies
- Ability to quickly develop prototypes and proof of concepts
- Australian citizenship and a security clearance are desirable
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