Group Reservations Coordinator

3 weeks ago


Albert Park, South Australia Accor Full time
About the Role

We are seeking a detail-oriented and organized Group Reservations Agent to join our team at Pullman & Mercure Melbourne Albert Park. As a key member of our commercial heart, you will be responsible for managing group room blocks, handling accommodation queries, and working closely with our Sales and Planning teams to ensure seamless execution.

Key Responsibilities:
  • Manage group room blocks and rooming lists to optimize hotel inventory
  • Handle group accommodation queries and special requests in a timely and professional manner
  • Collaborate with internal teams to prepare group information and briefings
  • Proactively seek feedback from clients and develop strong relationships to drive repeat business
  • Quoting and securing group accommodation from non-catered groups, including contracting, billing, and handover
Requirements

To succeed in this role, you will possess excellent communication skills, an eye for detail, and efficient time management skills. Previous experience in a hotel environment, particularly with property management systems, is an advantage but not essential. We offer a supportive work environment, opportunities for growth, and a competitive salary of $65,000 - $80,000 per annum.



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