Travel Industry Reservations Coordinator
3 weeks ago
At Accor, we're seeking a skilled Group Reservations Agent to join our commercial team at Pullman & Mercure Melbourne Albert Park. Reporting to the Director of Sales, you'll be part of a dynamic team responsible for planning group reservation bookings.
This exciting role offers an unparalleled environment with stunning views of Melbourne's skyline, access to top-tier wellness amenities, and opportunities to build lasting relationships with clients. As a key member of our hotel team, you'll work collaboratively with the Sales and Planning teams to ensure seamless group reservations.
Responsibilities- Manage group room blocks and rooming lists efficiently.
- Handle client inquiries and special requests with care.
- Ensure accurate management of Hotel inventory related to Group Reservations.
- Prepare group information briefings for relevant Hotel departments.
- Foster strong client relationships through proactive feedback and communication.
- Secure group accommodation from non-catered groups, managing contracting, billing, and handovers.
To succeed in this role, you'll need:
- A passion for building strong client relationships.
- Exceptional communication skills to connect with internal and external teams.
- An eye for detail and efficient time management skills.
- A desire for continued growth and professional development.
- Experience in a hotel environment, preferably with property management systems like Opera or Delphi.
We offer a supportive work environment, inclusive culture, and opportunities for career growth. Join us as a Travel Industry Reservations Coordinator and take advantage of global discounts on hotel accommodations and dining experiences.
Benefits- Access to confidential Employee Assistance Program.
- Inclusive and diverse workplace culture.
- Reward and recognition programs for outstanding performance.
- Mentoring and career development with experienced professionals.
- Global hotel and food discounts with Europcar partnership benefits.
Estimated Salary: AU$60,000 - AU$80,000 per annum based on location and experience. Australian working rights are required.
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