Travel Industry Reservations Coordinator

3 weeks ago


Albert Park, South Australia Accor Full time
About the Role

At Accor, we're seeking a skilled Group Reservations Agent to join our commercial team at Pullman & Mercure Melbourne Albert Park. Reporting to the Director of Sales, you'll be part of a dynamic team responsible for planning group reservation bookings.

This exciting role offers an unparalleled environment with stunning views of Melbourne's skyline, access to top-tier wellness amenities, and opportunities to build lasting relationships with clients. As a key member of our hotel team, you'll work collaboratively with the Sales and Planning teams to ensure seamless group reservations.

Responsibilities
  • Manage group room blocks and rooming lists efficiently.
  • Handle client inquiries and special requests with care.
  • Ensure accurate management of Hotel inventory related to Group Reservations.
  • Prepare group information briefings for relevant Hotel departments.
  • Foster strong client relationships through proactive feedback and communication.
  • Secure group accommodation from non-catered groups, managing contracting, billing, and handovers.
Requirements

To succeed in this role, you'll need:

  • A passion for building strong client relationships.
  • Exceptional communication skills to connect with internal and external teams.
  • An eye for detail and efficient time management skills.
  • A desire for continued growth and professional development.
  • Experience in a hotel environment, preferably with property management systems like Opera or Delphi.
About You

We offer a supportive work environment, inclusive culture, and opportunities for career growth. Join us as a Travel Industry Reservations Coordinator and take advantage of global discounts on hotel accommodations and dining experiences.

Benefits
  • Access to confidential Employee Assistance Program.
  • Inclusive and diverse workplace culture.
  • Reward and recognition programs for outstanding performance.
  • Mentoring and career development with experienced professionals.
  • Global hotel and food discounts with Europcar partnership benefits.

Estimated Salary: AU$60,000 - AU$80,000 per annum based on location and experience. Australian working rights are required.



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