Senior Business Development Executive

3 days ago

Melbourne, Victoria, Australia Zendesk Full time
Job Overview

At Zendesk, we're on a mission to empower exceptional customer experiences for every organization. We're seeking a seasoned SMB Account Executive to drive revenue growth and expand our presence in the SaaS landscape.

About the Role:

  • Develop and execute strategies to acquire new customers and expand existing relationships, driving top-line revenue growth.
  • Build and maintain strong relationships with key decision-makers, understanding their business objectives and aligning Zendesk's solutions to meet their needs.
  • Utilize data insights and customer intelligence to identify opportunities for cross-selling and upselling, optimizing account revenue and profitability.
  • Lead competitive sales cycles, leveraging strong communication and value-selling skills to articulate compelling business cases.
  • Develop and manage a robust pipeline of qualified opportunities, accurately tracking details and sales stages in Salesforce.
  • Provide accurate forecasts and exceed quarterly and annual revenue goals.
  • Collaborate with internal teams to enhance sales strategies and streamline sales execution.
  • Drive weekly and monthly activity and pipeline KPIs.

Requirements:

  • BA/BS degree or equivalent experience required.
  • At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Experience in managing and expanding customer relationships at various levels.
  • Strong presentation, negotiation, and deal closing skills.
  • Strong account research, prospecting, and customer outreach skills.
  • An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
  • Knowledge of industry trends and the ability to build relationships with key decision-makers.
  • Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
  • Experience creating and leveraging territory plans.
  • Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.

About Zendesk:

Zendesk software is designed to bring calm to the chaotic world of customer service. We power billions of conversations with brands you know and love.

At Zendesk, we believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn, while also giving our people the flexibility to work remotely for part of the week.

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