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Customer Experience Specialist

1 month ago

Melbourne, Victoria, Australia Westpac Full time
Unleash Your Potential as a Customer Experience Specialist

We are seeking an experienced and passionate individual to join our team as a Customer Experience Specialist at our Melbourne Central branch.

About the Role

This is a part-time opportunity that requires a strong passion for delivering exceptional customer experiences. As a Customer Experience Specialist, you will be responsible for managing transactional and savings needs, connecting customers with other specialists when required, and proactively engaging with them via phone or email.

Key Responsibilities:
  • Deliver seamless and stress-free banking experiences for customers.
  • Manage customer queries and concerns in a timely and professional manner.
  • Develop and maintain relationships with customers to understand their financial needs and preferences.
  • Collaborate with colleagues to provide comprehensive solutions to customers' financial challenges.
What You'll Need:

To succeed in this role, you will need:

  • A proven track record of delivering exceptional customer service in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic numeracy skills and proficiency in handling cash.
What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary of approximately $65,000 - $75,000 per annum (dependent on experience).
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment that encourages collaboration and teamwork.
  • A range of benefits, including generous paid parental leave, flexible working arrangements, and access to Westpac's wellness programs.
Join Our Team:

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and supportive team, we'd love to hear from you