Customer Experience Specialist

4 days ago


Melbourne, Victoria, Australia GOLDIES Full time

We are seeking a skilled retail professional to join our team at Goldies, a children's concept store in Fitzroy. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a keen interest in the world of children's fashion and gifts.

About Us

Goldies is a boutique retailer that specializes in offering high-quality, unique products from small, independent brands. Our store offers a curated range of clothing, toys, and gifts that are designed to inspire imagination and creativity in children.

As a Customer Experience Specialist, you will play a vital role in ensuring that our customers receive outstanding service and have a memorable shopping experience at Goldies. Your primary responsibilities will include:

  • Greeting and assisting customers with their queries and purchases
  • Packing online orders for dispatch and wrapping in-store orders for customers
  • Managing the sales floor and maintaining a clean and organized store environment
  • Contributing to the overall success of the store by suggesting new products and initiatives

In return for your hard work and dedication, we offer a competitive salary of $55,000 per annum, plus superannuation and other benefits.

What We're Looking For

To be successful in this role, you will need to have:

  • A minimum of 3 years' experience in a retail environment, preferably in a similar capacity
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • A keen eye for detail and a commitment to providing exceptional customer service
  • The ability to work independently and as part of a team, with a flexible approach to scheduling
  • Familiarity with social media platforms and the ability to contribute to our online presence

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we would love to hear from you.



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