Medical Device Administration Specialist

3 weeks ago

Chatswood, Australia Danone Full time

About the Role:

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We are seeking a highly skilled Medical Device Administrative Coordinator to join our Specialised Nutrition team in Sydney. As a key member of our Pumps team, you will play a vital role in coordinating the management and distribution of Flocare feeding pumps and related stock across ANZ territory.

This is a hybrid role, offering a unique opportunity to work in a dynamic environment with a focus on delivering exceptional customer service and support. You will be responsible for coordinating the end-to-end process of Flocare pump and related stock management as outlined in the tender agreement within your ANZ territory.

Your responsibilities will include:

  • Coordinating the management and distribution of all Flocare feeding pumps and related stock across ANZ territory, including stock traceability, reporting, and communication via email and phone.
  • Coordinate and manage the pumps and related stock within hospitals and facilities across the territory
  • Accurate update and maintenance of the internal database and movements of pumps and distribution documents
  • Support the Nurse Connect team with troubleshooting queries from patients and hospitals.
  • Work cooperatively and collaboratively with all internal stakeholders to provide support to meet business KPI's
  • Ongoing review of Robotic Process and automation models to improve efficiency within the Customer Experience platform.
  • Data analysis and projections for EOM reporting and sales.

About Us:

Danone is a leading global food and beverage company built on four businesses: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition, and Medical Nutrition. Our headquarter is in France, we have offices in 55 countries across the globe and our products are sold in over 120 markets.

What We Offer:

We truly value our employees and strive to make their experience exceptional by creating a positive and fulfilling environment for everyone. Our unique benefits are designed to enhance the lives and provide genuine value.

  • A high-performing, collaborative team culture
  • Flexible Hybrid working
  • Thank Danone it's Friday 3pm finishes on rotating Fridays
  • Diverse and inclusive work environment
  • Personalised learning opportunities to set you up for success
  • Competitive Total Reward package including
    • Health, Life and salary continuance insurance
    • 26 weeks gender-neutral paid parental leave
    • Employee Share Subscription Plan after 12 months of service
    • Performance related incentives and annual reviews

About the Ideal Candidate:

You are a dynamic admin/customer service professional with strong attention to detail, collaborative skills, and an inclusive working style. You possess an agile mindset, a positive attitude, and a natural flair for building rapport, making you easy to get along with and great at connecting with people.

To be successful, you will also have:

  • Prior experience in admin, customer service, or as a receptionist, preferably in a patient-centric environment.
  • A good understanding of SAP and/or Salesforce; proficiency in Excel is advantageous.
  • Fluency in both written and verbal English.
  • Strong skills in the MS Office suite.
  • Excellent attention to detail and the ability to work in a fast-paced environment.
  • Sound planning and organizational skills, with the ability to manage shifting priorities.
  • Strong stakeholder management skills

The estimated salary for this role is between $48,401.60 - $53,996.80 per annum, based on location and industry standards. This figure may vary depending on individual qualifications and experience.

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