Technical Applications and Support Specialist
3 weeks ago
Nova Biomedical is a leading developer of innovative medical diagnostic products. We are seeking an experienced Technical Applications and Support Specialist to join our team in Australia.
The successful candidate will provide technical support for our customers, ensuring they have the knowledge and skills required to effectively use our products. This role involves troubleshooting, training, and providing product application support to customers across various clinical settings.
We offer a competitive salary package of $80,000 - $120,000 AUD per annum, depending on experience, plus benefits including professional development opportunities and a comprehensive health insurance plan.
About the RoleThis is a challenging and rewarding opportunity for someone with strong technical skills and excellent communication abilities. You will be responsible for:
- Providing technical support via phone, email, and on-site visits;
- Conducting product training sessions for customers and end-users;
- Collaborating with cross-functional teams to resolve technical issues;
- Maintaining accurate records of customer interactions and product performance.
To succeed in this role, you will need:
- A degree in a relevant field such as science, engineering, or technology;
- At least 3 years' experience in a technical support role, preferably in a medical device industry;
- Excellent communication and problem-solving skills;
- Ability to work independently and collaboratively as part of a team.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a comprehensive benefits package including:
- Competitive salary and bonus scheme;
- Professional development opportunities, including training and certifications;
- Comprehensive health insurance plan;
- Flexible working arrangements and remote work options.
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