Senior ICT Service Management Lead

4 weeks ago


North Geelong, Victoria, Australia National Disability Insurance Agency Full time

About the Role

The National Disability Insurance Agency is seeking a highly skilled and experienced ICT Service Management professional to join our Enterprise Architecture and Governance Branch. As a Senior ICT Service Management Lead, you will be responsible for supervising one of the following ICT Service Management functions: Change Management, Release Management, Problem Management, Service Level Management, Configuration Management, ICT Engagement.

Key Responsibilities

  • Providing technical support and advice to team leaders and junior staff.
  • Ensuring service delivery meets or exceeds agreed service levels.
  • Developing and implementing strategies for improvement of ICT Service Management services.
  • Monitoring and reporting on team performance against KPIs and service level agreements.

About Us

The National Disability Insurance Agency is a socially inclusive and culturally diverse workplace that is making a meaningful impact to the lives of more than 600,000 Australians. We offer competitive remuneration and working conditions that support a positive work life balance, access to higher superannuation and above market leave entitlements, and access to ongoing professional development and learning.

What We Offer

  • A dynamic and supportive team environment.
  • Opportunities for career growth and development.
  • A comprehensive range of employee benefits.

How to Apply

To be considered for this role, please submit your application through the Australian Public Service Jobs website. Applications close on Wednesday 30 October at 11:30PM (AEDT). We welcome and encourage applications from people with disability, First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families.



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