ICT Service Delivery Specialist

1 month ago


Box Hill North, Victoria, Australia St Vincent De Paul Full time
About the Role

In this role, you will be responsible for delivering high-quality ICT services to our team. You will work closely with the ICT Manager to ensure the smooth operation of our IT systems and provide excellent customer support to our stakeholders.

Key Responsibilities
  • Support the ICT Team in the delivery of ICT services and customer support.
  • Provide procurement services to ensure timely delivery and accurate accounting of all Society ICT-related assets and services.
  • Assist in the development, delivery, implementation, and monitoring of assigned IT assets.
  • Document and improve procedures, being proactive in the design and implementation of efficient systems.
  • Support the rollout of new ICT equipment.
  • Configure various assets to suit the different business needs of each department.
  • Respond to different ICT tasks, enquiries, and projects submitted through the Helpdesk.
Requirements
  • Excellent verbal and written communication skills.
  • Experience with IT procurement, including PCs, laptops, phones, POS, printers hardware.
  • Experience with IT systems and application implementations that support key business requirements.
  • Experience with creating IT documentation.
  • Experience with Microsoft Windows desktop operating systems - Windows 10 and 11.
  • Current drivers license and vehicle.
  • Ability to work constructively and productively in a small team environment supported by vendors in an outsourced environment.
Why Work for Us
  • Salary packaging, sometimes called salary sacrificing, is a huge attraction here.
  • We make an incredible difference in the lives of over 300,000 people every year.
  • We believe in families, so we like to provide a family-friendly environment in which to work.
  • We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about social justice.
  • We are complex in our design which always makes work interesting.


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