ICT Support Specialist
1 month ago
We are looking for an ICT Support Analyst to join our Managed Services team based in North Melbourne, Victoria. The successful candidate will be responsible for providing remote support to our customers across Australia and New Zealand, maintaining system performance, implementing updates, and coordinating with other IT professionals to address complex issues.
Key Responsibilities
* Provide timely and effective remote support to customers, minimizing downtime and enhancing client satisfaction.
* Collaborate with Field Technicians, Coordinators, and the Technical Team to effectively manage and resolve Level 1 incidents.
* Proactively address ICT issues, using industry-standard strategies to minimize impacts and ensure service targets are met.
* Perform scheduled ICT maintenance, including security updates, OS patching, and disaster recovery, aligned with SLAs.
Requirements
* Tertiary qualification in an ICT-related field or vendor certification.
* Proven experience with Level 1 remote ICT support, including knowledge of network infrastructure, Windows, and Linux operating systems.
* Excellent verbal and written communication skills, with a customer-centric approach.
* Ability to work independently and as part of a team, with a focus on continuous learning and skill development.
What We Offer
* A supportive and inclusive working environment where you will be challenged, valued, and trusted.
* Opportunities for professional growth and development, with access to training and resources.
* A competitive salary and benefits package, including enhanced leave entitlements.
How to Apply
If you are motivated, organized, and have a passion for delivering exceptional customer service, please submit your application form below. We welcome applications from diverse candidates who share our commitment to inclusivity and diversity.
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