ICT Support Specialist

5 days ago


North Melbourne, Victoria, Australia Rauland Australia Full time
Role Overview

We are looking for an ICT Support Analyst to join our Managed Services team based in North Melbourne, Victoria. The successful candidate will be responsible for providing remote support to our customers across Australia and New Zealand, maintaining system performance, implementing updates, and coordinating with other IT professionals to address complex issues.

Key Responsibilities

* Provide timely and effective remote support to customers, minimizing downtime and enhancing client satisfaction.
* Collaborate with Field Technicians, Coordinators, and the Technical Team to effectively manage and resolve Level 1 incidents.
* Proactively address ICT issues, using industry-standard strategies to minimize impacts and ensure service targets are met.
* Perform scheduled ICT maintenance, including security updates, OS patching, and disaster recovery, aligned with SLAs.

Requirements

* Tertiary qualification in an ICT-related field or vendor certification.
* Proven experience with Level 1 remote ICT support, including knowledge of network infrastructure, Windows, and Linux operating systems.
* Excellent verbal and written communication skills, with a customer-centric approach.
* Ability to work independently and as part of a team, with a focus on continuous learning and skill development.

What We Offer

* A supportive and inclusive working environment where you will be challenged, valued, and trusted.
* Opportunities for professional growth and development, with access to training and resources.
* A competitive salary and benefits package, including enhanced leave entitlements.

How to Apply

If you are motivated, organized, and have a passion for delivering exceptional customer service, please submit your application form below. We welcome applications from diverse candidates who share our commitment to inclusivity and diversity.

  • Melbourne, Victoria, Australia TLC Healthcare Full time

    TLC Healthcare is a leading healthcare provider with a strong commitment to innovation and excellence.We are seeking an experienced ICT Support Specialist to join our dynamic ICT Team to provide desktop support across all our business units.This is an office-based role with beautiful views overlooking Albert Park Lake.As an ICT Support Specialist, you will...


  • Melbourne, Victoria, Australia Healthcare Australia Full time

    Job Title: ICT Support SpecialistJob Summary: We are seeking a highly skilled ICT Support Specialist to join our team at Healthcare Australia. As an ICT Support Specialist, you will be responsible for providing exceptional IT support to our staff and customers.Key Responsibilities:Provide first-point problem resolution and escalate complex issues.Deliver...


  • North Melbourne, Victoria, Australia Rauland Australia Full time

    At Rauland Australia, we are seeking a skilled ICT Support Analyst to join our Managed Services team based in North Melbourne, Victoria. As a key member of our team, you will be responsible for providing remote support to our customers across Australia and New Zealand, maintaining system performance, and implementing updates to ensure the overall efficiency...


  • Melbourne, Victoria, Australia TLC Healthcare Full time

    About the RoleWe are seeking an experienced ICT Support Specialist to join our dynamic ICT Team at TLC Healthcare.This office-based role is located on St Kilda Road and offers beautiful views overlooking Albert Park Lake.Key ResponsibilitiesLiaise with internal stakeholders to provide desktop support and solutionsInvestigate issues and manage diagnostic...


  • Melbourne, Victoria, Australia Islamic College of Melbourne Full time

    About the RoleWe are seeking a highly skilled and experienced ICT Support Officer to join our team at the Islamic College of Melbourne. As an ICT Support Officer, you will play a critical role in ensuring the smooth operation of our IT systems and providing technical support to staff and students.Key ResponsibilitiesProvide technical assistance to staff and...


  • Melbourne, Victoria, Australia TLC Healthcare Full time

    About the RoleTLC Healthcare is a leading healthcare organization that values innovation and excellence. We are seeking an experienced ICT Support Specialist to join our dynamic ICT Team.The successful candidate will provide desktop support across all our business units, ensuring seamless IT operations and exceptional customer service.Key...


  • Melbourne, Victoria, Australia Islamic College of Melbourne Full time

    About the RoleWe are seeking an experienced ICT Support Officer to join our team at the Islamic College of Melbourne. As an ICT Support Officer, you will play a crucial role in ensuring the smooth operation of our school's IT systems and supporting staff and students with their technical needs.Key ResponsibilitiesTechnical Support: Provide technical...


  • Melbourne, Victoria, Australia Public Sector People Full time

    About the role:This dynamic position involves providing timely and effective customer service via the ICT Service Helpdesk, diagnosing technical issues, and building stakeholder relationships. As a Service Desk Analyst with Public Sector People, you will play a vital role in enhancing mental health and wellbeing through effective ICT support.Key...


  • Melbourne, Victoria, Australia TLC Healthcare Full time

    Job DescriptionWe are seeking an experienced ICT Desktop Support Specialist to join our dynamic ICT Team at TLC Healthcare. This office-based role is located on St Kilda Road with beautiful views overlooking Albert Park Lake.About the RoleThis is a key position that involves providing desktop support across all our business units, working closely with...


  • Melbourne, Victoria, Australia Rinnai Full time

    About the RoleRinnai Australia is seeking an experienced Senior ICT Service Desk Officer to join our team. The successful candidate will be responsible for providing internal IT support to our extensive branch network across Australia.Key ResponsibilitiesProvide level 2 and 3 IT support to internal customersAssist in the resolution of technical issues...


  • Melbourne, Victoria, Australia Public Sector People Full time

    About the role:This dynamic position involves providing timely and effective customer service via the ICT Service Helpdesk, diagnosing technical issues, and building stakeholder relationships. If you're passionate about making a difference and have a strong IT background, we're looking for you.Key Responsibilities:Provide ICT support to stakeholders via the...


  • Melbourne, Victoria, Australia Experis Full time

    Job Overview: Experis is seeking an ICT Contract Specialist to join their team on a part-time basis. This day rate contract opportunity is based in the southeastern region of Melbourne, where you will work in a hybrid or fully remote setup, with occasional attendance required for meetings.


  • North Melbourne, Victoria, Australia Bepoz Global Full time

    ICT Business Analyst (Technical Specialist) Job DescriptionBepoz Global, a leading supplier and developer of point of sale (POS) systems, is seeking an ICT Business Analyst (Technical Specialist) to join its team on a full-time basis.Main Responsibilities:Provide support and training to clients and internal stakeholders to understand and use the products or...

  • ICT Business Analyst

    4 weeks ago


    North Melbourne, Victoria, Australia Bepoz Global Full time

    Job Title: ICT Business AnalystWe are Mansys Pty Ltd, recruitment consultants. Our client, Bepoz Global, based out of Melbourne (VIC) is actively looking for an ICT Business Analyst (Technical Specialist) to join its team on a full-time basis. The business is Australia's leading supplier and developer of point of sale (POS) systems. They are renowned for...


  • Melbourne, Victoria, Australia Healthcare Australia Full time

    Job Title: ICT Service Desk SpecialistWe are seeking a skilled ICT Service Desk Specialist to provide 24/7 first-level support to our Primary Health Services business.Key Responsibilities:Logging and managing to resolution emailed Help Desk requests.Logging and managing to resolution calls to the Help Desk.Maintaining a high standard of conduct and work...


  • Melbourne, Victoria, Australia PowerData Group Consulting Full time

    Job Title: Talent Acquisition Specialist InternJob Summary:PowerData Group Consulting is seeking a highly motivated and detail-oriented Talent Acquisition Specialist Intern to join our team. As an ICT Intern, you will assist the ICT department in various projects and tasks, providing support to ensure smooth and efficient operations.Key...


  • Melbourne, Victoria, Australia PowerData Group Consulting Full time

    Job Title: Talent Acquisition Specialist InternJob Description:We are seeking a highly motivated and detail-oriented ICT Intern to join our team at PowerData Group Consulting. As an ICT Intern, you will assist the ICT department in various projects and tasks, providing support to ensure smooth and efficient operations.Key Responsibilities: Assist with the...


  • Box Hill North, Victoria, Australia St Vincent De Paul Full time

    About the RoleAs an ICT Support Officer at St Vincent de Paul Society Victoria, you will play a crucial role in delivering high-quality ICT services and support to our team. Your primary responsibilities will include managing vendor relationships, taking care of administrative tasks, and building strong relationships with stakeholders. You will also have the...


  • Melbourne, Victoria, Australia PowerData Group Consulting Full time

    Job Title: Talent Acquisition Specialist InternJob Summary:PowerData Group Consulting is seeking a highly motivated and detail-oriented ICT Intern to join our team. As an ICT Intern, you will assist the ICT department in various projects and tasks, providing support to ensure smooth and efficient operations. This is a fantastic opportunity to learn about the...


  • North Geelong, Victoria, Australia Randstad Full time

    About the RoleRandstad's procurement team is seeking an experienced ICT Procurement Manager to support a federal government client.Key Responsibilities:Collaborate with stakeholders to develop and implement procurement strategies.Manage vendor relationships and negotiate contracts.Provide administrative support to the team and management.Requirements:3+...