Hotel Ambassador
2 weeks ago
We are seeking a motivated and passionate Guest Experience Agent to join our Front Office Team at The Larwill hotel, a boutique Art Series Hotel inspired by Australian contemporary artists.
As a Guest Experience Agent, you will be responsible for delivering service excellence, from check-in to check-out and everywhere in between. This will include completing a wide variety of front office tasks, such as selling hotel facilities, taking reservations, and maintaining guest accounts.
Key Responsibilities:
- Deliver exceptional customer service to guests and visitors.
- Provide local information and recommendations to guests regarding neighborhood attractions and amenities.
- Maintain accurate guest accounts and process transactions efficiently.
- Collaborate with the Front Office Team to ensure seamless service delivery.
Requirements:
- Strong communication and interpersonal skills.
- Previous experience in a similar role is advantageous.
- A genuine customer service focus and a passion for delivering exceptional experiences.
About Us:
Art Series Hotels offers a unique hotel experience that combines art, culture, and exceptional service. Our hotels are designed to inspire and delight our guests, and we are seeking like-minded individuals to join our team.
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