Hotel Ambassador

7 days ago


Melbourne, Victoria, Australia Accor Full time

Company Overview


Sofitel Melbourne On Collins is a luxury hotel escape in the heart of Melbourne city centre, combining French elegance and modern luxury. As a Hotel for the Arts, we proudly champion culture and tradition with rotating art exhibitions.


Job Summary


We are seeking a Front Desk Welcomer to provide luxurious service to our guests. This role involves offering a warm welcome and farewell, attending to guest requests, parking and retrieving vehicles, and delivering personalized service with passion and professionalism.


Key Responsibilities



  • Offer a warm welcome and farewell to our guests
  • Attend to guest's requests quickly and efficiently, striving for total customer satisfaction
  • Park and retrieve guest vehicles
  • Deliver and collect guest luggage
  • Assist guests with directions and other enquiries
  • Deliver personalized service with passion and professionalism
  • Ensure the highest level of security for guests' luggage and vehicles

Qualifications and Requirements



  • A full Driver's licence
  • Experience driving in Australia is an advantage
  • Excellent communication and interpersonal skills
  • Ability to initiate contact and establish rapport easily
  • A friendly disposition and ability to remain calm in high pressure work situations
  • Demonstrated versatility and initiative in responding to guest requests and situations

Benefits


Sofitel Melbourne on Collins offers career development opportunities within the hotel and wider Accor Group. We value diversity and promote ambassadors who feel valued, inspired, and strive for greatness every day.


Estimated Salary: $60,000 - $80,000 per annum


This role offers a unique opportunity to build a career with the largest hotel group in the Pacific. You will have access to central amenities in Melbourne's CBD, laundered uniforms, and complimentary hotel stay packages for your work anniversary.



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