Luxury Hotel Service Ambassador

2 days ago


Melbourne, Victoria, Australia Accor Full time

Sofitel Melbourne On Collins, a 5-star luxury hotel in the heart of Melbourne's shopping, theatre and business precincts, is seeking highly skilled Food and Beverage Attendants to join their team.

Job Description

The ideal candidate will be a passionate hospitality professional with a minimum of 12 months experience in a luxury hotel environment. They must be highly organised, able to effectively manage priorities and maintain high energy levels to meet the demands of this fast-paced role.

Responsibilities include explaining menus and beverage lists to guests, assisting with special requests and maintaining high standards of hygiene and presentation. The successful applicant will also be responsible for promoting a safe workplace and adhering to OHS practices.

Key Responsibilities:
  • Explain menu and beverage options to guests and assist with special requests
  • Liaise with kitchen teams to ensure seamless service delivery
  • Maintain cleanliness and organisation of service areas
  • Promote a safe working environment through effective hazard recognition and mitigation
Qualifications and Skills

To succeed in this role, you will require a valid RSA certification and a strong focus on guest and team relations. You should be able to project a professional image at all times and handle tasks carefully and correctly.

A minimum of 12 months experience in a luxury hotel environment is essential, as well as the ability to work a rotating roster, including early mornings, evenings, weekends and public holidays.

Benefits and Perks

Sofitel Melbourne On Collins offers a range of benefits and perks to its employees, including career development opportunities within the hotel and wider Accor Group.

We live by our Heartist principles, which prioritise human connection and understanding. As an ambassador of Sofitel Melbourne On Collins, you will have access to exclusive benefits, including laundered uniforms, complimentary hotel stay packages and worldwide employee and family benefits.

Estimated Salary: AU$65,000 - AU$80,000 per annum



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