Hotel Operations Director

4 days ago

Melbourne, Victoria, Australia Hotel Indigo Full time

Hotel Manager – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street

Nestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination is coming to life – enter the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.

As part of our pre-opening team, you will play a key role in ensuring this new hotel is ready to welcome its first guests, focusing on:

  • Operations Management: Manage daily hotel operations, ensuring both properties maintain exceptional service standards, cleanliness, and efficiency.
  • Guest Satisfaction: Lead by example to deliver an outstanding guest experience, consistently addressing guest needs, handling escalated complaints, and implementing service improvements.
  • Team Leadership: Lead, mentor, and develop across the two hotels, ensuring high levels of engagement and performance.
  • Budget Management: Collaborate with the General Manager on financial planning, forecasting, and achieving revenue and profitability goals.
  • Quality Control & Compliance: Ensure that both properties adhere to all legal, safety, and regulatory requirements, as well as internal company standards.
  • Operational Efficiency: Implement best practices to optimize resources and streamline operations across the properties, focusing on cost control, energy efficiency, and sustainability initiatives.
  • Sales & Marketing: Work with the sales and marketing teams to maximize room occupancy, increase bookings, and promote hotel services. Act as brand ambassador, embodying and communicating the identity of a dual-branded property in the market.
  • Maintenance & Facility Management: Coordinate with maintenance teams to ensure both properties are well-maintained and functioning at optimal levels.

Requirements:

  • Ability to work autonomously and manage workload and key deliverables within a project opening timeline.
  • Capacity to build and lead a high-performing and engaged team and commitment to developing and coaching colleagues.
  • High-level communication and relationship management skills, collaborating with a wide variety of stakeholders, both internal and external.
  • Strong business acumen, results-oriented, and commitment to driving continual improvement.
  • Proficiency in hotel management software and systems and Microsoft Office Suite.
  • Strong analytical and problem-solving skills with a high attention to detail.
  • Extensive experience within hotel operations in a senior leadership or hotel manager role and (ideally) prior involvement in a pre-opening.
  • Experience working in a multi-property or cluster environment is highly desirable.
  • Tertiary education within a Business, Hotel Management, or related field (preferred).

What We Offer:

  • A competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.
  • Lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.
  • A culture of trust, support, and acceptance, promoting a culture of inclusivity and diversity.

  • Hotel Operations Director

    2 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Hotel Operations DirectorNestled in the heart of Melbourne's vibrant CBD, Hotel Indigo and Holiday Inn are set to revolutionize the hospitality scene with their unique blend of local character and modern design. As a Hotel Operations Director, you will play a pivotal role in ensuring the seamless opening of these flagship properties.Key...

  • Hotel Operations Director

    6 days ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Hotel Operations DirectorNestled in the heart of Melbourne's vibrant CBD, a new holiday destination is coming to life – enter the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.As a dynamic and results-driven Hotel Operations Director, you will lead the operations...

  • Financial Director for Hotel Operations

    2 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Financial Director for Hotel OperationsHotel Indigo is seeking a highly skilled Financial Director to lead the financial strategy and operations for our new hotel in Melbourne. As a key member of the pre-opening team, you will play a crucial role in ensuring the hotel's financial success.Key Responsibilities:Provide strategic financial leadership and...

  • Hotel Operations Director

    2 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Hotel Operations Director – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke StreetNestled in the heart of Melbourne's vibrant CBD, a new holiday destination is coming to life – enter the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.As part...

  • Hotel Operations Director

    2 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Hotel Manager OpportunityNestled in the heart of Melbourne's vibrant CBD, a new hotel destination is coming to life – enter the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.As a Hotel Manager, you will play a key role in ensuring this new hotel is ready to welcome...

  • Hotel Operations Director

    4 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Hotel Manager - OperationsWe are seeking a highly skilled and experienced Hotel Manager to lead the operations of our flagship properties, Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street.Key Responsibilities:Manage daily hotel operations, ensuring exceptional service standards, cleanliness, and efficiency.Lead by example to...

  • Hotel Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Human Resources and Hotel Operations to join our team at Hotel Indigo. As a key member of our leadership team, you will be responsible for leading the HR function across both properties, managing all HR operations, and driving all aspects of the employee life-cycle.Key...

  • Finance Director for Hotel Operations

    6 days ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Job DescriptionDirector of Finance and Business SupportThis role is pivotal to the success of our hotel opening and operation, in a highly competitive market, so to see this through we're looking for a talented professional with the perfect blend of strategic vision, operational expertise, people leadership, and extensive financial expertise and business...

  • Hotel Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Hotel Operations ManagerWe are seeking a highly skilled Hotel Operations Manager to lead the pre-opening and operation of our dual-branded Hotel Indigo and Holiday Inn properties in Melbourne. As a key member of our team, you will be responsible for managing daily hotel functions, driving guest satisfaction, and optimizing overall business performance.Key...

  • Hotel Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Hotel Manager - Pre-OpeningWe are seeking a dynamic and results-driven Hotel Manager to lead the operations across our flagship properties, Hotel Indigo and Holiday Inn Melbourne Bourke Street. Reporting into the General Manager, this key leadership role will manage daily hotel functions, drive guest satisfaction, and optimize overall business...

  • Hotel Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Hotel Manager Job DescriptionWe are seeking a highly skilled and experienced Hotel Manager to lead the operations of our new Hotel Indigo and Holiday Inn properties in Melbourne. As a key member of our team, you will be responsible for managing daily hotel functions, driving guest satisfaction, and optimizing overall business performance.Key...

  • Hotel Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Hotel Manager - Pre-OpeningWe are seeking a highly skilled and experienced Hotel Manager to lead the pre-opening of our new dual-branded Hotel Indigo and Holiday Inn properties in Melbourne's CBD. As a key member of our team, you will be responsible for ensuring the smooth operation of both hotels, driving guest satisfaction, and optimizing business...

  • Hotel Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Hotel Manager - Pre-OpeningWe are seeking a highly skilled and experienced Hotel Manager to lead the pre-opening of our new dual-branded hotel in Melbourne. As a key member of our team, you will be responsible for ensuring the smooth operation of both Hotel Indigo and Holiday Inn, delivering exceptional guest experiences, and driving business growth.Key...

  • Chief Financial Officer for Hotel Operations

    2 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Director of Finance & Business Support – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke StreetHotel Indigo and Holiday Inn are transforming Melbourne's iconic CBD arcades into a landmark retail and holiday destination. Our dual-branded hotel project combines the boutique charm of Hotel Indigo with the modern comfort of Holiday Inn,...

  • Financial Director

    3 weeks ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Director of Finance and Business SupportHotel Indigo is seeking a highly skilled Director of Finance and Business Support to lead the financial strategy and operations for our new hotel in Melbourne. As a key member of the pre-opening team, you will play a critical role in ensuring the hotel's financial success and compliance with financial regulations.Key...

  • Hotel Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Crossley St Hotel is a one-of-a-kind theatre-inspired, design-led Hotel in the heart of the Theatre District.The Hotel is ideally located to capture guests from the rebounding corporate precinct which surrounds us, whilst also maintaining its reputation as a place to stay when experiencing the arts, entertainment and restaurant culture that...

  • Executive Hotel Director

    2 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About the RoleWe are seeking an experienced General Manager to lead our boutique hotel in the heart of Melbourne's Theatre District.The ideal candidate will have a strong commercial acumen, a passion for delivering exceptional guest experiences, and a proven track record of driving top-line revenue and financial performance.As a key member of our hotel...

  • Executive Hotel Director

    2 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About the RoleWe are seeking an experienced General Manager to lead our boutique design-led hotel in the heart of the Theatre District.This is an exceptional opportunity to take our hotel to new levels and immerse yourself in the culture of this one-of-a-kind property.As a key member of our team, you will be responsible for driving exceptional financial...

  • Hotel Operations Manager

    6 days ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About the Role:We are seeking a skilled Duty Manager to lead our guest-focused team at Lancemore Crossley St. As a key member of our operations team, you will assist in developing a high-performing team that delivers exceptional service experiences to our guests.Key Responsibilities:Lead and support a service-focused team, overseeing all aspects of the...

  • Director of Human Resources

    1 month ago

    Melbourne, Victoria, Australia Hotel Indigo Full time

    Director of Human ResourcesHotel Indigo is seeking a highly skilled and strategic Director of Human Resources to join our Pre-Opening team. As a key member of our leadership team, you will be responsible for fostering a positive and productive work environment, driving all aspects of the employee life-cycle, and coaching and collaborating with senior...