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Customer Service Representative
2 months ago
Bradnam's Windows & Doors is seeking a highly motivated and organized Customer Service Coordinator to join our team in Newcastle. As a key member of our sales and customer service team, you will be responsible for providing exceptional administrative support and coordination of building plans interpretation to ensure accurate data entry in our quotation systems.
Key Responsibilities:
- Partner with sales representatives to provide administrative support and coordination of building plans interpretation.
- Enter data accurately and efficiently into our quotation systems.
- Develop and maintain strong relationships with customers and internal stakeholders.
- Provide exceptional customer service and support to ensure timely and efficient service delivery.
- Assist with data analysis and reporting to inform business decisions.
Requirements:
- Previous work experience in a customer service position within the building industry.
- Knowledge of building industry codes and quoting systems is advantageous, but full training will be provided.
- Ability to thrive in a diverse environment, both as part of a team and independently.
- Strong willingness to learn and grow within the industry.
- Positive and flexible attitude to adapt to business needs.
What We Offer:
- Structured leadership team who lead by example and prioritize employee growth and development.
- Fortnightly paid wages and discretionary incentive bonus.
- 17.5% annual leave loading during periods of annual leave.
- Employee discounts on Bradnam's windows and doors product range.
- Extensive opportunities for developing and growth within the Bradnam's Group nationally.
- Safety-first culture with onsite health and wellbeing programs.
- Employee benefit portal offering retail, dining, travel discounts and savings from over 350 companies.
About Us:
Bradnam's Windows & Doors is a family-owned Australian manufacturing business with 47 years of experience. We operate across the East Coast of Australia, with manufacturing sites and a national network of licensees. We are committed to providing a working environment that values inclusion and diversity.
