Customer Service Representative

3 weeks ago

Newcastle, New South Wales, Australia Rentokil Initial Full time

We are seeking a skilled Customer Service Consultant to provide exceptional phone and email support to our commercial and domestic customers.

The successful candidate will be an important member of our Customer Service team, reporting directly to the Team Leader. Key responsibilities include:

Key Responsibilities:

  • Receiving and responding to customer inquiries via phone and email
  • Proactively making outbound calls to promote our products and services
  • Scheduling technicians' days and appointments for residential customers
  • Resolving customer queries quickly and accurately
  • Converting incoming enquiries into sales opportunities
  • Liaising with colleagues to ensure seamless customer service
  • Meeting call and internal sales targets
  • Maintaining accurate customer records and databases

Requirements:

  • Experience working in customer service or call centre environments
  • Demonstrated experience in phone sales and converting enquiries into sales
  • Proficient in using multiple database systems and email programs
  • Excellent communication and problem-solving skills
  • Able to work calmly under pressure and multitask
  • Proven ability to deliver a 'wow' experience to customers
  • Ability to work in a team environment to support colleagues
  • Professional, reliable, and punctual

What We Offer:

As a Customer Service Consultant at Rentokil Initial, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to delivering exceptional customer experiences.

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