Luxury Guest Experience Specialist

3 weeks ago


Noosa, Queensland, Australia SOFITEL Full time
Sofitel Noosa Pacific Resort Job Description

Job Summary:

The Sofitel Noosa Pacific Resort is seeking a skilled Luxury Guest Experience Specialist to join our team. As a key member of our VIP Services team, you will be responsible for delivering exceptional guest experiences, ensuring seamless service, and exceeding our guests' expectations.

Key Responsibilities:

  • Assist with managing VIP & Loyalty guests, ensuring and providing flawless, upscale, professional, and high-class guest service experiences
  • Perform administrative duties, including tracking and coordinating guest check-in, assisting with VIP & Loyalty reservations, and updating guest profiles with key information about their preferences and purpose of stay
  • Develop and manage strong working relationships with all departments to support and coordinate daily operations, achieve business outcomes, and expedite the resolution of any guest complaints

Requirements:

We are looking for a true hospitality professional with experience in a luxury service environment and a keen eye for detail. You will be available to work flexibly across a casual rotating roster, including weekends, public holidays, and evenings.

Benefits:

  • Complimentary daily continental breakfast
  • Complimentary fortnightly lunches
  • 30% discount off food & beverage at Accor properties worldwide
  • Generous accommodation discounts at Accor properties worldwide
  • Industry-renowned Accor Hotels Academy Professional Training and Development
  • Accor 10 weeks paid parental leave

Accor Values:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.



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