Luxury Guest Experience Manager

1 month ago


Noosa, Queensland, Australia SOFITEL Full time

Sofitel Noosa Pacific Resort is a world of luxury blending French Art de Vivre and local culture.

We are one of Australia's leading 5-star resorts, offering award-winning facilities and service offerings.

Our resort features 176 rooms, including the Noosa Beach House Restaurant & Bar, Cabanas poolside experience, Riviera Bar & Lounge, and extensive conference & events facilities.

Aqua Day Spa is our luxury offering.

About the Role

The Luxury Guest Experience Manager assists with managing VIP & Loyalty guests, ensuring flawless, upscale, professional, and high-class guest service experiences.

This role supports the VIP Services Team Leader by performing administrative duties, including tracking and coordinating guest check-in, assisting with VIP & Loyalty reservations, and updating guest profiles.

You will be responsible for developing and managing strong working relationships with all departments to support and coordinate daily operations.

  • You will be the flow of communication relating to VIP guest activity and movements, special requirements, and amenities.

The ideal candidate is a true hospitality professional with experience in a luxury service environment and a keen eye for detail.

Communication will be your strength.

You will be available to work flexibly across a casual rotating roster, including weekends, public holidays, and evenings.

What We Offer

We offer fantastic employee benefits, including:

  • Flexible rotating rosters
  • Complimentary Daily Continental Breakfast
  • Complimentary Fortnightly Lunches
  • 30% discount off food & beverage at Accor properties worldwide
  • Generous Accommodation discounts at Accor properties worldwide
  • Industry-renowned Accor Hotels Academy Professional Training and Development
  • Accor 10 weeks paid parental leave
  • Part of a global team of hospitality professionals
  • Rewarding work environment with a dedicated Leadership team
  • Work, travel, and promotion opportunities across the Accor Brand

An estimated salary range of AU$60,000 - AU$80,000 per year, based on experience and qualifications.



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