Luxury Resort Supervisor

4 days ago

Noosa, Queensland, Australia RACV Full time

About RACV Noosa Resort

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RACV Noosa Resort is a purpose-driven organisation that creates meaningful travel and leisure experiences. We believe in delivering exceptional customer service and guest experiences.

As a Luxury Resort Supervisor, you will be responsible for overseeing the efficient operations of the resort, ensuring day-to-day activities are consistently delivered to a high standard.

The role requires full availability and flexibility to work a rotating roster between 6am-10pm, including evenings, weekends & public holidays.

You will report to the Accommodation Manager and effectively manage the daily operations and lead an engaged team who represent the RACV brand and deliver exceptional customer service & guest experiences.

The key responsibilities for the role include:

  • Direct and assist the team with front office activities & procedures, room assignments, guest inquiries & requests;
  • Lead by example, coach and motivate a high performing team which includes front office reception, porter, reservations, night audit & leisure attendants;
  • Build strong relationships with internal and external stakeholders, handle complex issues, guest complaints and resolve issues in an efficient & professional manner;
  • Assist with business activities, accounting procedures, expenditure management, rosters & training;
  • Monitor operations and ensure the property presentation is maintained to a high standard;
  • Display a strong knowledge of property facilities, services, events, activities, and local attractions.

We are Offering

  • A competitive salary of $85,000 per annum plus penalties;
  • Discounts on RACV products & resorts, including insurance discounts and free roadside assistance;
  • Employee of the month awards & recognition;
  • Training & development programs for skill advancement and career progression;
  • Complimentary parking onsite.

What you'll need to be successful

  • Previous front office supervisory or management experience in a 4-5 star hotel/resort environment;
  • Experience in staff management practices including rewarding, appraising, counselling & staff development and delivering on the job training;
  • Experience in PMS, Opera desirable;
  • Proficient MS Office applications, administration, numeracy & literacy skills;
  • Exceptional written & verbal communication, conflict resolution and negotiation skills;
  • Strong teamwork, attention to detail, time management, organisational and problem-solving skills;
  • First Aid Certificate, desirable;
  • Drivers Licence;
  • Diploma qualification in hospitality or tourism, desirable;
  • Hold or obtain a Qld WWCC Blue Card;
  • Flexibility to work a rotating roster including evenings, weekends & public holidays;
  • Excellent grooming & personal presentation.

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