Customer Experience Manager

5 days ago


Noosa, Queensland, Australia SOFITEL Full time

Company Overview

Sofitel is a renowned hospitality brand that offers an unforgettable experience for its guests. We strive to create a warm and welcoming environment where every guest feels valued and cared for.

Estimated Salary: $45,000 - $65,000 per annum

Job Description

As a Reservations Agent at Sofitel, you will play a vital role in ensuring that our guests have an exceptional experience from the moment they inquire about our resort facilities to their departure. Your primary responsibility will be to promptly answer all requests for reservations and record them accurately, maintaining strong communication with other resort departments along the way.

Key Responsibilities:

  • Promptly answer all requests for reservations and record them accurately.
  • Maintain strong communication with other resort departments.
  • Promote up selling of resort services and upgraded room categories.
  • Assist fellow ambassadors where necessary.

Required Skills and Qualifications

To succeed in this role, you will need to possess:

  • Strong communication skills.
  • Experience with reservations systems, Opera preferred.
  • A high level of attention to detail.
  • Experience in a hotel environment is an advantage.
  • Flexibility to work a rotating roster including some evenings, weekends, public holidays and school holidays.

Benefits

When you become one of our Heartists, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists program is the benefits program dedicated to Accor Heartists. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping...)



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