Breakfast Service Director
7 days ago
Sofitel Noosa Pacific Resort
Creating Memorable Moments in a Five-Star Setting
Job Summary
We are seeking a seasoned leader to oversee our bustling breakfast service at Sofitel Noosa Pacific Resort. As a key member of our management team, you will be responsible for ensuring seamless service delivery, inspiring your team to excel, and driving continuous improvement.
Key Responsibilities
- Provide exceptional leadership and guidance to the breakfast service team, fostering a culture of excellence and customer satisfaction.
- Collaborate closely with the kitchen team to deliver flawlessly prepared and presented dishes.
- Develop and implement strategies to enhance the overall guest experience, driving repeat business and positive reviews.
- Work closely with marketing to promote our services and facilities, ensuring maximum visibility and uptake.
- Recruit, train, and develop staff to ensure the highest levels of service quality and efficiency.
- Monitor guest feedback and satisfaction levels, using this insights to inform and improve service delivery.
- Stay up-to-date with industry trends and competitors, identifying opportunities to innovate and stay ahead.
- Contribute to the development of the resort's overall strategy and goals, ensuring alignment with Accor's Heartists program.
Requirements
- 3+ years of experience in a similar leadership role within the hospitality industry.
- Proven track record of delivering exceptional customer service and driving business growth.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Ability to work a flexible roster, including mornings, weekends, and public holidays.
- Passion for continuous improvement and a desire to stay ahead of industry trends.
- Membership of the Accor group and its Heartists program, offering exclusive benefits and opportunities.
About Us
Sofitel Noosa Pacific Resort is a five-star resort located in the heart of Noosa, offering luxury accommodations, award-winning facilities, and exceptional service. As a member of the Accor group, we offer a range of benefits and opportunities to our staff, including preferential rates in hotels and exclusive discounts with partners.
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