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Customer Service Representative

2 months ago

Darwin city centre, Northern Territory, Australia Betfair Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Operator to join our dynamic team at Betfair Australia. As a key member of our Customer Service Day Team, you will play a vital role in delivering exceptional customer experiences and ensuring our customers receive the best possible service.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other channels
  • Register and educate new customers on our betting products and services
  • Process customer KYC (Identity Verification) checks and ensure accurate documentation
  • Continuously update knowledge on betting products and services to provide expert advice to customers
  • Make outbound calls to establish and develop relationships with current and prospective customers
Requirements
  • Strong customer service skills and experience in a fast-paced environment
  • Ability to work independently and as part of a team
  • Excellent communication and problem-solving skills
  • High level of attention to detail and ability to prioritize tasks effectively
  • Strong computer literacy and familiarity with MS Office Applications
What We Offer
  • Tailored leave options and a focus on work-life balance
  • Opportunities for personal and professional development, including leadership development programs and self-chosen learning opportunities
  • A generous bonus scheme and recognition program
  • A supportive and inclusive work environment with a focus on diversity, equity, and inclusion