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Customer Service Representative
2 months ago
About the Role
As a Customer Service Representative at People's Choice, you will be responsible for delivering exceptional customer experiences to our members. You will build rapport and trust with members by listening to their needs, finding solutions to their problems, and aligning them to the right products. You will work with our members to encourage them to embrace technology and support them in an increasingly digital future.
Key Responsibilities
- Make it easy for our members to bank with us by providing personalized support and guidance.
- Build deep and meaningful relationships with our members by actively listening to their needs and concerns.
- Support our members to use our digital services by providing training and assistance as needed.
- Identify opportunities to promote our products and services to our members.
- Reach out and partner with our local community to build relationships and drive business growth.
- Refer members onto our loan specialists to provide them with tailored financial solutions.
- Prioritize and complete tasks accurately and efficiently to meet the needs of our members.
- Navigate multiple contemporary systems and software programs to provide seamless support to our members.
- Be part of a team and contribute to a successful branch environment by working collaboratively with colleagues.
About You
You are a people person who knows what it means to deliver great customer service. As a go-getter, you'll be comfortable striving towards targets and will enjoy helping our members. Don't worry if you haven't worked in a bank before, we will provide comprehensive, ongoing training to ensure you thrive.
Why You'll Love Working Here
At People's Choice, we are committed to creating an outstanding working environment where you feel supported, can continue to develop, and are proud advocates of our members and our business. We offer a range of attractive benefits for our team members, including career development opportunities, discounts on financial products and services, and a peer-driven recognition program.
The Perks
- Career progression opportunities to help you grow and develop in your role.
- Ongoing training, coaching, and support to ensure you have the skills and knowledge you need to succeed.
- Employee banking benefits and discounted insurances to help you manage your finances and protect your future.
- Paid volunteering days to give back to your community and make a positive impact.
- Access to our Employee Assistance Program for you and your immediate family members.
