High Care Claims Portfolio Manager

3 days ago


North Lakes, Queensland, Australia Auto & General Full time

Unlock a rewarding career as our High Care Senior Claims Consultant, where you'll manage complex claims with empathy and expertise.

About the Role

We're seeking an exceptional claims professional to join our team. As a High Care Senior Claims Consultant, you'll be responsible for delivering outstanding customer experiences while ensuring accurate policy interpretation and claims decisioning.

Key Accountabilities
  • End-to-end management of high-value, sensitive claims portfolios
  • Review and assess each claim referral against ICA, PDS, and internal dispute resolution or Ombudsman determination guidelines
  • Manage existing claims, providing support to customers within policy entitlements and coordinating repairs and life cycle management
  • Identify and raise potential risks or compliance issues to Management
  • Accurately underwrite claims and make determinations on cover
  • Liaise with internal and external stakeholders across underwriting, assessing, suppliers, complaint, and hire car teams to facilitate claim finalisation
  • Support vulnerable customers by offering suitable services
  • Be proactive in supporting your team while working independently

You will receive a competitive salary of around $120,000 - $150,000 per annum, depending on experience, plus excellent benefits including extra leave days, paid parental leave, workplace giving, development opportunities, employee discounts, and recognition schemes.

About Us

Auto & General is Australia's fastest-growing major motor and home insurer. We deliver insurance products and solutions that safeguard our customers' futures through our multi-award-winning brand Budget Direct and partnerships with leading brands like ING, Qantas, and Virgin Money.

Our range of general insurance products protects customers' most valued possessions on the road, at home, and on holiday. Our culture of 'high performance with high integrity' drives our values and interactions with customers, the community, and each other. If this sounds like the perfect opportunity for you, please apply today.



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