Support Specialist

2 days ago


Melbourne, Victoria, Australia Change Recruitment Full time
Job Title: Support Analyst

We are currently recruiting for a large program of work for a Government department based in Melbourne.

Key Responsibilities:
  • Application Support: Work on incident and problem resolution in Siebel, maintaining production systems and, when necessary, working in Dev Test/Pre Prod environments.
  • SME Role: Act as a Subject Matter Expert for Siebel technologies, and provide support across on-premises/cloud hosting.
  • Collaboration & Troubleshooting: Work with cross-functional teams, conduct root cause analysis, and maintain documentation.
  • Monitoring & Performance: Monitor applications and infrastructure performance using various tools, with an eye for process improvements and automation.
  • Service & Release Management: Participate in on-call rotation, manage releases and deployments, and ensure adherence to IT standards.
  • Continuous Learning: Stay up-to-date with industry trends, provide training to junior members, and focus on continuous improvement.
Requirements:
  • Must-Have Skills: Siebel CRM Support: Expertise in Siebel Case Management, operational support, and product configuration management.
  • Integration Technologies: Familiarity with integration mechanisms.
What We Offer:
  • $ per day
  • 12 Month contract
  • Secure Government contract
  • 3 Day a week Hybrid Environment


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