Front Office Duty Manager

4 days ago

Sydney, New South Wales, Australia Travel + Leisure Co Full time

Unlock Your Potential as a Front Office Duty Manager

At Travel + Leisure Co., we're passionate about delivering exceptional customer experiences. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our guests, and leading a team to achieve high levels of customer satisfaction.

Key Responsibilities:

  • Manage the day-to-day operations of the Reception desk, including greeting and registering guests, providing information on local attractions, and handling guest issues.
  • Build, develop, and lead a team to promote high levels of customer service and achieve business objectives.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Stay up-to-date with company policies, procedures, and initiatives to provide excellent service and support to guests and colleagues.

What We Offer:

  • Immediate start and full-time hours
  • Permanent full-time opportunity
  • Subsidized private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, and New Zealand

Requirements:

  • Proven experience in a Front Office department at a supervisory level (3 years)
  • Knowledge of hotel property management systems, Opera preferred
  • Excellent communication skills, written, verbal, and active listening
  • Detail-focused with an organized approach and ability to multitask
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations
  • Exceptional time management skills and the ability to work under pressure
  • Strong negotiation and problem-solving skills
  • Proficiency in using a computer and Microsoft Office applications
  • Bookkeeping/finance experience is highly regarded
  • Immaculate presentation and grooming standards
  • Ability to work a flexible roster, including weekends and school and public holiday periods
  • Valid driver's license

Why Travel + Leisure Co?

We're a value-driven organization that promotes continual growth and development for our people. Our inclusive environment delivers excellence and takes time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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