Duty Manager

7 days ago

Sydney, New South Wales, Australia Hilton Hotels Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our Front Office team at Hilton Sydney. As a key member of our operations team, you will be responsible for overseeing the daily guest experience and ensuring that our high standards of service are consistently met.

Key Responsibilities
  • Guest Experience
    • Supervise and lead the Front Office team to deliver exceptional guest service and ensure that all guests have a memorable and enjoyable stay.
    • Handle guest complaints and concerns in a professional and courteous manner, ensuring that all issues are resolved promptly and to the satisfaction of the guest.
    • Collaborate with other departments to ensure seamless communication and coordination of guest services.
  • Operations Management
    • Oversee the daily operations of the Front Office, including check-in, check-out, and guest services.
    • Manage the Front Office team to ensure that all tasks are completed efficiently and effectively.
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes as needed.
  • Leadership and Development
    • Provide coaching, guidance, and support to Front Office team members to help them develop their skills and knowledge.
    • Identify and develop opportunities for team members to take on new challenges and responsibilities.
    • Contribute to the development of the Front Office team's skills and knowledge through training and development programs.
Requirements
  • Experience
    • Previous supervisory experience in a hotel or hospitality environment.
    • Proven track record of delivering exceptional guest service and leading high-performing teams.
  • Skills and Qualifications
    • Excellent leadership and communication skills.
    • Ability to work well under pressure and prioritize tasks effectively.
    • Strong analytical and problem-solving skills.
    • Knowledge of hotel operations and procedures.
  • Education and Certifications
    • Degree or diploma in Hotel Management or a related field.
    • Relevant certifications or training in hospitality management.
What We Offer
  • Competitive Salary and Benefits
    • Attractive salary package with opportunities for career growth and development.
    • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Career Advancement
    • Opportunities to take on new challenges and responsibilities.
    • Access to training and development programs to help you grow and develop your skills.
  • Collaborative and Dynamic Work Environment
    • Work with a talented and dedicated team of professionals.
    • Contribute to a dynamic and fast-paced work environment.

  • Manager on Duty

    1 month ago

    Sydney, New South Wales, Australia Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Sydney Central Park, 88 Broadway, Sydney, New South Wales, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementFour Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated...

  • Assistant Manager/Duty Manager

    7 days ago

    Sydney, New South Wales, Australia Stamford Hotels & Resorts Full time

    About Stamford Hotels & ResortsStamford Hotels & Resorts is a leading hospitality company that prides itself on delivering exceptional service and experiences to its guests. We are committed to providing a dynamic and supportive work environment that fosters growth and development for our team members.About the RoleThis is an exciting opportunity for a...

  • Duty Manager

    7 days ago

    Sydney, New South Wales, Australia Marriott International Full time

    About the Role:We are seeking a highly motivated and experienced Duty Manager to join our team at Marriott International. As a Duty Manager, you will be responsible for leading the day-to-day operations of our hotel, ensuring that our high standards of quality and service are consistently met.Key Responsibilities:Manage day-to-day operations, including...

  • Duty Manager

    7 days ago

    Sydney, New South Wales, Australia Australian Venue Co Full time

    **About the Role**We are seeking a highly motivated and adaptable Duty Manager to join our team at Australian Venue Co. Located in Sydney's CBD, our venue is a fantastic place for a manager looking to take their career to the next level.**Key Responsibilities**Reporting to the Venue Manager, the successful applicant will be skilled at building and...

  • Duty Manager

    3 days ago

    Sydney, New South Wales, Australia Marriott International Full time

    About the Role:We are seeking a highly motivated and experienced Duty Manager to join our team at Marriott International. As a Duty Manager, you will be responsible for leading the day-to-day operations of our hotel, ensuring that our high standards of quality and service are consistently met.Key Responsibilities:Manage day-to-day operations, including...

  • Duty Manager

    5 days ago

    Sydney, New South Wales, Australia CKE Restaurants Full time

    About the RoleThe Duty Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as managing and escalating incidents. The role will be working night shifts from 11pm – 7am on a rotating roster.Key ResponsibilitiesFinancial Transaction Audits: Conduct nightly audits to ensure...

  • Duty Manager

    4 days ago

    Sydney, New South Wales, Australia TFE Hotels Adina Apartment Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Duty Manager to join our team at TFE Hotels / Adina Apartment Hotels. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and delivering outstanding service standards.Key ResponsibilitiesGuest Experience: Understand and exceed guest...

  • Duty Manager

    2 days ago

    Sydney, New South Wales, Australia Marriott Full time

    About the Role:We are seeking a highly motivated and experienced Duty Manager to join our team at Moxy Sydney Airport. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of the hotel, providing exceptional guest service, and leading a team of staff to deliver outstanding results.Key...

  • Duty Manager

    5 days ago

    Sydney, New South Wales, Australia 21c Museum Hotels Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at 21c Museum Hotels. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our boutique hotel.Key ResponsibilitiesOversee the front office and food and beverage operations, maintaining a high level of customer...

  • Front Office Duty Manager

    3 days ago

    Sydney, New South Wales, Australia Wyndham Destinations Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Wyndham Destinations. As a key member of our front office team, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk, providing exceptional customer service, and leading a team to deliver high levels of customer...

  • Duty Manager

    7 days ago

    Sydney, New South Wales, Australia Marriott Full time

    About the Role:We are seeking a highly motivated and experienced Duty Manager to join our team at Moxy Sydney Airport. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of the hotel, providing exceptional guest service, and leading a team of staff to deliver outstanding results.Key...

  • Assistant Manager/Duty Manager

    2 days ago

    Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

    About the RoleThis is an exciting opportunity for a hospitality-driven professional to lead a dynamic team in a 5-star environment. As an Assistant Manager, you will report to the Front Office Manager and be responsible for ensuring all services offered by the Front Office Team are carried out with the utmost efficiency and to the highest standards.Key...

  • Duty Manager

    6 days ago

    Sydney, New South Wales, Australia Hilton Worldwide, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Duty Manager to join our Front Office team at Hilton Sydney. As a key member of our operations team, you will be responsible for overseeing the daily guest experience and ensuring that our high standards of service are consistently met.Key ResponsibilitiesGuest ExperienceSupervise and lead the Front...

  • Duty Manager Hotel

    2 days ago

    Sydney, New South Wales, Australia Yeh's Group Full time

    About Yeh's GroupYeh's Group is a dynamic and growing independent hospitality chain based in Australia, with multiple locations in Sydney and Melbourne. Our mission is to provide exceptional guest experiences and deliver outstanding service in a vibrant and fast-paced environment.Job SummaryWe are seeking a highly skilled and experienced Duty Manager to join...

  • General Duties Assistant

    7 days ago

    Sydney, New South Wales, Australia Condobolin dealership Full time

    Job SummaryWe are seeking a highly motivated and reliable individual to join our team at the Condobolin dealership as a General Duties Assistant. In this role, you will provide support to the Service Department, assisting with general building and yard maintenance, machinery checks, washing and maintenance of machines and vehicles.Key ResponsibilitiesAssist...

  • General Duties Assistant

    3 days ago

    Sydney, New South Wales, Australia Condobolin dealership Full time

    Job SummaryWe are seeking a highly motivated and reliable individual to join our team at the Condobolin dealership as a General Duties Assistant. This is a fantastic opportunity to work in a dynamic and growing company, providing solutions for Australian farmers with the latest machinery and precision ag equipment.Key ResponsibilitiesAssist the Service...

  • Assistant Manager/Duty Manager

    5 days ago

    Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

    About the RoleThis is an exciting opportunity for a hospitality-driven professional to lead a dynamic team in a 5-star environment. As an Assistant Manager, you will report to the Front Office Manager and be responsible for ensuring all services offered by the Front Office Team are carried out with the utmost efficiency and to the highest standards.Key...

  • Duty Manager

    7 days ago

    Sydney Olympic Park, New South Wales, Australia PULLMAN Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager - Front Office to join our team at Pullman Sydney Olympic Park. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service and satisfaction.Key ResponsibilitiesGuest Service: Provide exceptional guest service and ensure that all...

  • Front Office Duty Manager

    2 days ago

    Sydney, New South Wales, Australia Accor Full time

    Company OverviewThe Porter House Hotel is a stylish sanctuary, blending architectural design with the charms of yesteryear. With 122 guest rooms designed for the modern traveller, fitness centre, outdoor heated swimming pool and a hospitality destination spanning three unique venues, The Porter House Hotel is a place to meet and explore, to linger and find...

  • Front Office Duty Manager

    7 days ago

    Sydney, New South Wales, Australia Accor Full time

    Company OverviewThe Porter House Hotel is a stylish sanctuary, blending architectural design with the charms of yesteryear. With 122 guest rooms designed for the modern traveller, fitness centre, outdoor heated swimming pool and a hospitality destination spanning three unique venues, The Porter House Hotel is a place to meet and explore, to linger and find...