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Company Overview
The Porter House Hotel is a stylish sanctuary, blending architectural design with the charms of yesteryear. With 122 guest rooms designed for the modern traveller, fitness centre, outdoor heated swimming pool and a hospitality destination spanning three unique venues, The Porter House Hotel is a place to meet and explore, to linger and find yourself happily lost within.
Job Summary
We are seeking a highly skilled and experienced Front Office Duty Manager to join our hotel team. As a key member of our operations team, you will be responsible for assisting with the management of the day-to-day operations of Front Office, Telephones and Night Audit functions, whilst ensuring all brand service standards are maintained in these areas, profitability is maximised and Guest and Team Member needs are met or exceeded.
Key Responsibilities
- Assist with the management of Front Office, Telephones and Night Audit functions to ensure seamless operations and exceptional guest service.
- Ensure all brand service standards are maintained in these areas, and profitability is maximised.
- Manage and maintain accurate records and reports, including guest feedback and team performance.
- Supervise, train and motivate team members to achieve high levels of performance and guest satisfaction.
- Develop and implement strategies to improve operational efficiency and reduce costs.
- Collaborate with other departments to ensure seamless communication and service delivery.
Requirements
- Diploma in Hospitality Management, Business Administration preferred.
- Minimum of 5 years of relevant experience in the hotel industry.
- Possess a strong background in Front Office procedures and Opera PMS.
- Strong working knowledge of Microsoft Outlook and Microsoft Office.
- Knowledge of labour laws and employment visa requirements in the relevant state.
- Proven experience managing rosters and costs to achieve budgets and targets.
- Experience supervising, training and motivating team members.
- Experience creating rosters and adhering to wage control.
What We Offer
As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on career development and growth. We offer a competitive salary and benefits package, as well as opportunities for professional growth and advancement.
